Referral Coordinator

One Community Health • White Salmon, WA

17d • Onsite

About The Position

The Referral Coordinator provides administrative and coordination support to medical, dental, and behavioral health teams. The role serves as a liaison between patients and outside services recommended by providers, helping patients receive information and support to schedule appointments and access essential services. Responsibilities include communicating with patients and outside partners by fax, phone, and computer; processing and tracking referrals; verifying insurance coverage; gathering required information; and performing other duties as assigned. This is a full-time position at a clinic in White Salmon, Washington.

Requirements

• Two years of clerical, reception, administrative, or secretarial experience in a medical/dental setting, healthcare insurance organization, or high-volume office environment; or an equivalent combination of education and experience.
• High school diploma or equivalent.
• Strong written and verbal communication skills.
• Knowledge of and compliance with HIPAA and privacy laws.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Knowledge of medical terminology.
• Ability to work independently and collaboratively within a team.
• Customer service and workplace safety knowledge.
• Ability and willingness to work in a dynamic, changing community healthcare environment.
• Strong organizational skills and ability to prioritize tasks with competing deadlines.
• Ability to meet team and organizational goals with a high level of accuracy and attention to detail.

Nice To Haves

• Bilingual in English and Spanish.
• Post-high school education in administrative or office/clerical coursework.
• Experience in a clinic (family practice or pediatrics), hospital, or pharmacy setting.
• Experience working with low-income or multi-ethnic populations.
• Experience with EPIC EMR.

Responsibilities

• Communicate with patients and outside partners via fax, phone, and computer.
• Process and track referrals.
• Verify insurance coverage.
• Gather required information.
• Provide administrative and coordination support to medical, dental, and behavioral health teams.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance.
• Life, long-term disability, accident, and critical illness insurance.
• Empower Retirement 401(k).
• 200 hours of paid time off (PTO), not including six paid holidays.
• Employee Assistance Program (EAP).
• Life Mart employee discounts.
• Bilingual proficiency differential of $0.75 per hour for English and Spanish proficiency.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED