Referral Coordinator-Inbound

SOUTHERN SPORTS MEDICINE PARTNERS LLC•Asheville, NC

19d•Onsite

About The Position

PartnerCare, an affiliate of Comprehensive Pain Consultants, is seeking a compassionate Referral Coordinator – Inbound for its Asheville, North Carolina location. This role reviews and processes incoming referrals from external providers, primarily for new patients and occasionally for existing patients, helping ensure timely access to care. The coordinator works with referring offices, clinical teams, and patients to verify referral information, obtain prior medical records and imaging, create patient charts, and schedule appointments. The role also supports patients by communicating appointment details, pre-visit instructions, and next steps; helping them navigate referred services; answering questions; and coordinating logistics to minimize delays. The coordinator collaborates with external provider offices and internal clinical teams, confirms referral accuracy and urgency, and escalates issues or delays to appropriate staff. The ideal candidate is patient-focused, compassionate toward people experiencing chronic or acute pain, a collaborative teammate, open to feedback, and committed to improving the patient experience. PartnerCare describes its workplace values as compassion, accountability, respect, and excellence. The position is based at CPC Asheville HQ in Asheville, NC.

Requirements

High school diploma or equivalent.
1–2 years of experience in a healthcare referral, scheduling, or front office coordination role; the employer prefers at least two years but is willing to train newer teammates with the right focus on patient care, service, and teamwork.
Working knowledge of insurance requirements and prior authorization protocols.
Strong communication, customer service, and organizational skills.
Ability to multitask while maintaining accuracy and attention to detail.
Ability to work collaboratively, treat patients compassionately, and be open to feedback.

Nice To Haves

Associate degree or healthcare training.
Experience with electronic medical records; eClinicalWorks (eCW) is preferred.

Responsibilities

Receive and process inbound referrals from external providers through eFax, EMR, phone, email, or third-party platforms.
Review referral documents for completeness and accuracy, including diagnosis, insurance, and provider information.
Enter referral data into the EMR, create patient charts, and promptly contact patients to schedule appointments.
Monitor open referrals and make repeated call and text attempts over several days until patients are scheduled.
Track reasons referrals are not scheduled in the EMR and provide updates to referring provider partners.
Handle calls from referral sources, referred new patients, and self-referrals to coordinate scheduling.
Screen self-referrals using patient criteria and defined scripts to understand conditions and treatment history before scheduling.
Inform patients of appointment details, pre-visit instructions, and next steps.
Guide patients in navigating referred services, such as imaging centers and specialists.
Address patient questions and coordinate logistics to minimize delays.
Coordinate referral handoffs with external offices and provider groups.
Work with clinical teams to confirm referral orders are accurate and appropriately prioritized.
Escalate issues or delays to appropriate clinical or administrative staff.