Referral Coordinator

US Digestive Health•Newark, DE

About The Position

The Referral Coordinator coordinates insurance referrals for patients’ upcoming visits and procedures. The role involves entering and maintaining referral and patient information, communicating with patients and medical offices, and supporting scheduling and related administrative processes. The position is classified as Category III, indicating no occupational exposure to blood-borne pathogens, and reports to the Office Manager.

Requirements

High school diploma.
Organization and good communication skills.
Willingness to travel if needed.

Nice To Haves

Medical referral experience.
Experience with the Allscripts EMR system.
Knowledge of medical terminology.

Responsibilities

Enter and scan patient referral information.
Contact primary care physicians, patients, in-office departments, and providers to obtain information needed to schedule procedures and office visits.
Enter demographic information into the Allscripts EMR system and create new patient charts.
Identify the type of service needed, including ASAP, screening, office visit, or open access.
Mail or fax responses and letters to referring offices.
Document information completely and thoroughly in the patient’s chart.
Text appointment options to patients using the Artera texting app.
Record when a patient does not attend an appointment and notify the appropriate parties.
Discharge patients from the practice by certified letter after following the required protocol and notifying the patient, primary care physician, and usual in-office provider.
Assist with hospital booking sheet documentation when a patient is scheduled at a hospital through the OA process.
Print preparation instructions for procedures scheduled for the OA department and address envelopes as needed.
Complete tasks in a timely, complete, and accurate manner.
Interact regularly with referring provider offices.
Work cooperatively with employees inside and outside the office.
Perform other duties as assigned.