REFERRAL COORDINATOR

Nevada Health Centers • Las Vegas, NV

6d • $18 - $21

About The Position

The Referral Coordinator coordinates and processes patient referrals for specialty services, diagnostic testing, and other outpatient services for multiple primary care providers. The role obtains insurance authorization when needed and maintains ongoing tracking and documentation of referral coordination activities and status. The coordinator serves as a patient liaison and advocate, supporting a positive patient experience and helping patients address insurance, financial, or social issues related to care.

Requirements

• High school diploma or general education degree (GED).
• One year of medical office experience.
• Strong written and verbal communication skills.

Nice To Haves

• Associate degree.
• English/Spanish fluency.
• One year of experience with insurance carriers, prior authorizations, and/or coordination of care.
• Proficiency with computer programs and data entry; experience with Electronic Health Records is highly preferred.
• Previous experience using a multi-line phone system.
• Ability to manage time effectively.

Responsibilities

• Provide exceptional customer service to internal and external customers.
• Coordinate primary care referrals to designated sites for specialty services, diagnostic testing, and other outpatient services.
• Act as a patient liaison and advocate to support an optimal patient experience with NVHC services and referred care.
• Obtain prior authorization as needed.
• Attend required meetings and participate in committees as requested.
• Complete appropriate patient documentation in electronic medical records.
• Maintain proactive communication with patients regarding referrals.
• Assist patients in problem-solving potential insurance, financial, or social issues.
• Accurately maintain referral network contact information.
• Identify opportunities to improve customer service and patient flow.

Benefits

• Competitive compensation with annual merit increases.
• Company-sponsored PPO medical plan and buy-up option.
• Vision and dental plans.
• 403(b) retirement plan with employer match.
• Generous time-off policy.
• Ten paid holidays plus one float holiday.
• Company-paid life and AD&D insurance.
• Company-paid long-term disability policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED