Referral Coordinator

EVCHC Website•El Monte, CA

5d•Onsite

About The Position

The Referral Coordinator will ensure that patients needing specialty services can access them promptly and efficiently. The emphasis is on the ongoing interactions of team members to discuss roles, responsibilities, communication, and patient hands-off, working together to provide and enhance the care provided to patients.

Requirements

Must be proficient in Spanish to effectively communicate with customers.
Excellent interpersonal skills to care for patients continually.
Excellent Communication skills both verbal and written.
Proficient in Microsoft Word, Excel, and Data Entry.
Able to work with minimal supervision.
Able to work in a fast-paced environment.

Nice To Haves

Knowledge of referral procedures is preferred.
Knowledge of and experience with NextGen and EHR preferred.
Knowledge of i2i.
Two years of experience in a clinical setting is preferred.

Responsibilities

Enter referral authorization requests into both the IPA and County electronic systems.
Coordinate and follow up on referrals for specialties or diagnostics.
Communicate with providers and patients.
Demonstrate ability to prioritize and handle urgent referrals.
Maintain electronic logs of all referrals in the i2i Population Health system.
Enter pertinent medical information into the order management section in NextGen.
Obtain consultation reports.
Attend meetings offsite/onsite/zoom.
Work cooperatively with all members of the healthcare team.
Work with the health care team to ensure prompt processing of referrals.
Mail out authorization letters.
Follow up with patients as needed or as requested.
Answer incoming calls, and respond to voice messages.
Attending assigned training either offsite or onsite.
Respond promptly and appropriately to patient and/or provider requests.
Demonstrate dignity with kindness and compassion to all patients, visitors, and staff.
Scan all referral requests, authorizations, and consult notes into the patient’s electronic medical record.
Maintain confidentiality of sensitive information.
Other responsibilities as assigned.