Referral Coordinator

ATI Physical Therapy • Village of Pewaukee, WI

6d • Hybrid

About The Position

The Referral Coordinator manages incoming and outgoing patient referrals to ensure timely, accurate, and efficient coordination of care at the ATI Physical Therapy client site. The role supports clinical teams and patients by verifying insurance requirements, scheduling appointments with internal providers, and maintaining documentation in Electronic Health Records (EHR) systems. The coordinator serves as a communication link between providers, patients, and therapy clinics. This is a hybrid position requiring on-site training and staff meetings.

Requirements

• High school diploma or equivalent.
• 2 years of experience in a healthcare, medical office, or scheduling environment.
• 1 year of working knowledge of insurance verification, authorizations, and referral processes.
• Strong communication skills to support patients and clinical staff.
• Excellent organizational skills and ability to manage multiple referrals and deadlines.
• Proficiency with electronic health records and Microsoft Office Suite.
• High accuracy in data entry, documentation, and recordkeeping.
• Time management and prioritization skills for competing referral deadlines.

Nice To Haves

• 1 year of experience with physical therapy referrals, physician scripts, and insurance authorization processes.
• 1 year of experience with therapy-related authorizations and Medicare/commercial insurance rules.
• Knowledge of medical terminology.
• Familiarity with healthcare information systems such as EPIC and NextGen.

Responsibilities

• Process new physical therapy referrals and physician scripts, confirming diagnoses, treatment recommendations, and required documentation.
• Communicate with patients about referral status, insurance details, and upcoming physical therapy appointments.
• Schedule initial evaluations and coordinate with the Office Specialist and other office staff to ensure appropriate therapist assignment and appointment availability.
• Track referral progress and follow up on outstanding or incomplete referrals.
• Maintain accurate referral records, scanned documents, and communication logs within the EHR.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED