Referral Coordinator (70908)

United Digestive•Savannah, GA

About The Position

The Referral Coordinator handles office operations and schedules patient appointments for procedures, follow-up visits, and ancillary services. The role obtains and maintains accurate patient documentation, manages physician schedules, and coordinates referrals from primary care physicians and other specialists. The coordinator must be cross-trained in front-office and patient-service functions to provide coverage at practice locations across the Metro area as needed. The position requires a professional, courteous, and helpful approach when interacting with patients, visitors, coworkers, and physicians. The coordinator must be able to manage multiple delegated tasks, work under pressure, communicate issues promptly, and interpret and apply clinical and non-clinical policies and procedures. The role reports to the Practice Manager.

Requirements

High school diploma or GED required.
Two to three years of specialty clinic experience.
Computer literacy and ability to operate healthcare systems and multiple Microsoft Office applications.
Ability to interact with patients, visitors, coworkers, and physicians with courtesy and respect.
Professional, outgoing, warm, and helpful attitude.
Compassion when assisting people who are ill and need help.
Ability to plan, prioritize, and complete multiple delegated tasks.
Ability to work under pressure, assess and respond to issues, and communicate them in a timely manner.
Clear communication with patients and coworkers by telephone, email, and in person.
Ability to interpret and apply clinical and non-clinical policies and procedures.

Nice To Haves

Certified Medical Assistant certification preferred.
Gastroenterology experience preferred.
Bilingual ability preferred, but not required.

Responsibilities

Schedule, reschedule, and manage cancellations and no-shows for patient office visits and procedures.
Maintain and update physician schedules and endoscopy block time, scheduling patients according to physician availability and preferences.
Collect and record accurate patient information according to UD documentation requirements.
Ensure applicable procedures are scheduled in UD endoscopy suites and coordinate hospital scheduling when necessary.
Ensure applicable ancillary services are scheduled at UD.
Mail or email information packets to new patients.
Answer incoming calls promptly and efficiently, addressing appointment questions and information requests from referring providers.
Greet onsite patients promptly and helpfully.
Provide or explain relevant information about medical treatment or procedures to patients and/or relatives; distribute or mail preparation instructions when needed.
Meet or exceed quality and productivity standards set by the Practice Manager.
Answer emails and voicemails and return patient calls promptly and efficiently.
Complete information requests from other UD staff promptly and effectively to help ensure payment on patient accounts.
Comply with and promote HIPAA requirements and maintain strict confidentiality of patient information.
Liaise between the office and referring physician practices and hospitals.
Participate in staff meetings as directed by the Practice Manager.
Participate in marketing activities as directed by the Practice Manager.
Cross-train and perform other office functions, including phone triage, check-in/check-out, scheduling, pre-certification, and medical records, as directed by the Practice Manager.
Travel to Metro-area office locations to provide front-office coverage as directed by the Practice Manager and/or Regional Director of Operations.
Perform other duties and special projects as assigned.