Referral Coordinator - Surgical Oncology - Poughkeepsie, NY -

Nuvance Health Med Practice PC•Poughkeepsie, NY

43d•$18 - $35•Onsite

About The Position

The Referral Coordinator provides organized and timely support to the multispecialty Health Quest Medical Practice Care Team. The role ensures registration, demographic, and insurance information is accurate and current; coordinates referrals among patients, insurance companies, care teams, and community healthcare providers; and serves as a patient and family point of contact. The coordinator also performs a wide range of clerical duties for administrators and practice staff while providing a high level of customer service.

Requirements

High school diploma or GED.
Two years of physician office experience.
Knowledge of ICD-9, CPT, and HCPCS coding and medical terminology.
Strong interpersonal, telephone, and computer skills.

Nice To Haves

Referral coordination experience.
Bilingual ability.

Responsibilities

Ensure complete and accurate patient registration, including demographic and current insurance information.
Review referral details and expectations with patients.
Answer patient calls and schedule appointments across multiple sites.
Facilitate transfers to the appropriate office for patient needs outside the scope of the office.
Maintain contact with NHMP Care Teams regarding patient urgency, orders, and scheduling needs.
Serve as a system navigator and point of contact for patients and families, providing access to ask questions and raise concerns.
Act as a liaison between HQMP and other healthcare providers and facilities.
Perform filing, charting, faxing, mailing, and other office clerical functions.
Ensure referrals are addressed in a timely manner.
Track referrals and maintain appropriate documentation to promote team awareness and patient safety.
Address patient complaints promptly and effectively, using input from the Business Office Manager, providers, and other staff as appropriate.
Maintain working knowledge of office functions, including billing, supplies, charting, workers' compensation and no-fault matters, corporate compliance, and safety issues.
Provide patients with directions to offices.
Anticipate the daily needs of the office.
Maintain confidentiality of employee and patient information and report violations to upper management.
Perform other duties as assigned.