Oncology Referral Specialist
About The Position
The Oncology Referral Specialist serves as an initial contact for patients, families, community members, and referral sources for cancer center patients or people at high risk for cancer. The role coordinates with health-system administration, systems, processes, and procedures to support appropriate evaluation, care, and referrals. The specialist manages a patient-centered referral process by tracking active referrals and helping ensure patients are seen in a timely manner. The position processes, tracks, and obtains authorization for incoming and outgoing referrals. This position is based at 50 Leroy Street, Potsdam, NY 13676, and works 37.5 hours per week on a Monday–Friday day schedule from 8:00 a.m. to 4:00 p.m. The stated pay range is $21.00–$26.25.
Requirements
- At least 3 years of experience in a health care setting.
- Excellent communication and interpersonal skills.
- Ability to undertake a variety of diverse tasks and work in a multidisciplinary team.
- Ability to think and work independently and with direction, and communicate with staff in a fast-paced environment.
Nice To Haves
- Associate's degree in a related field.
Responsibilities
- Provide telephone and in-person screening and initial contact with referral sources and potential patients.
- Coordinate intake and referrals and determine priority needs for assessment.
- Coordinate testing with physicians, patients, facilities, and payers; review medical documents for clarity, ensure necessary clinical steps have been taken, and work with relevant parties to obtain third-party approval.
- Obtain procedure and diagnosis codes needed to authorize or pre-certify ordered testing.
- Refer self-pay and out-of-network patients to appropriate resources for payment assistance.
- Complete pre-certification and authorization with patients’ insurance companies and provide necessary documentation.
- Document authorizations and pre-certifications, including the contact information of the person spoken with.
- Contact patients to notify them of scheduled procedures and provide necessary instructions.
- Monitor attendance at referred appointments and follow up as needed.
- Monitor statistics and patient volume for testing and physician appointments.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
