Referral Coordinator

Heartland Alliance Health • Chicago, IL

3d

About The Position

The Referral Coordinator provides medical referral coordination services to facilitate patient medical appointments and services both within and outside the institution. The role involves communicating and coordinating services with participants, a diverse healthcare team, and external stakeholders. Individual accountabilities and work volume are established through annual Success Objectives.

The coordinator administers and tracks referral orders in an electronic health record system, contacts participants and case managers, creates reports on referral outcomes, and independently makes decisions and solves problems related to patient referrals involving onsite and offsite providers. The role also assists participants with obtaining public aid, medical cards, and All Kids insurance as needed. Other duties may be assigned.

Requirements

• High school diploma.
• One year of experience in a medical office setting.
• Two years of experience working with PCs and Microsoft Office Suite.
• Ability to perform the essential duties satisfactorily, with reasonable accommodations where needed.
• Ability to prioritize tasks from different sources professionally and consistently with Heartland Alliance’s mission.

Nice To Haves

• Two years of experience in a medical office setting preferred.
• Previous experience with an electronic health record system preferred.
• Bilingual in English and Spanish preferred.

Responsibilities

• Administer referral orders in an electronic health record system (EHRS).
• Enter data into an electronic health record system.
• Track referrals to JSH/IRIS or other institutions and systems.
• Contact participants and case managers by telephone or direct mailings.
• Create reports describing referral outcomes.
• Make independent decisions and solve problems related to patient referrals involving multiple onsite and offsite providers.
• Administer referrals to onsite and offsite providers and programs, including Stroger’s IRIS system, dental services, Stand Against Cancer, Goldie’s Place, and Illinois Eye Institute.
• Assist participants in acquiring public aid, medical cards, and All Kids insurance as necessary.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Health Savings Account (HSA) or Flexible Spending Account (FSA)
• Wellness programs
• Employee Assistance Program (EAP)
• Tuition reimbursement and educational assistance
• 401(k) retirement savings plan
• Life insurance
• Short-term and long-term disability insurance
• Paid time off (PTO)
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED