Referral Coordinator
About The Position
The Referral Coordinator processes routine and urgent referrals to internal and external specialty providers to obtain specialist care. The role serves as a liaison between P3 Medical Group and network specialty providers and involves regular interaction with clinic staff, patients, and provider offices, as well as handling referral paperwork, faxing, scanning, and telephone calls. The coordinator initiates and manages referrals within required timelines and provider-specific guidelines, prepares and processes chart documents, communicates with specialty providers and patients, schedules appointments when applicable, verifies insurance eligibility, obtains prior authorizations, and completes Electronic Medical Record (EMR) tasks. The role processes an average of 35 referrals per day, documents referral-related interactions, communicates promptly with providers and staff, and provides backup to the main patient support center team.
Requirements
- High school diploma or GED.
- At least two years of experience as a Referral Coordinator.
- At least two years of experience working with Electronic Medical Records (EMR).
- At least five years of experience in a healthcare or clinical setting.
- Experience with Microsoft Office products.
- High standard of professionalism.
- Good verbal and written communication and customer service skills.
- Strong people skills and ability to work well with others.
- Ability to manage changing situations effectively.
- Ability to work independently and in a group setting.
- Ability to multitask, work with interruptions, and meet deadlines.
Nice To Haves
- Bachelor’s degree.
- Bilingual English/Spanish.
Responsibilities
- Initiate referrals within timetable guidelines.
- Build and manage routine and urgent referrals to specialty network providers, following provider-specific guidelines.
- Prepare and process necessary chart documents and information for referral sources.
- Communicate with specialty network providers.
- Schedule appointments with specialty network providers when applicable.
- Communicate with patients.
- Verify patient insurance eligibility.
- Obtain prior authorizations.
- Complete Electronic Medical Record (EMR) tasks.
- Process an average of 35 referrals per day.
- Document all referral-related interactions.
- Communicate promptly with providers and staff.
- Provide backup to the main patient support center team.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
