Referral Coordinator (70750)

United Digestive•Athens, GA

11d

About The Position

The Referral Coordinator handles office operations and schedules patient appointments for procedures, follow-up visits, and ancillary services. The role obtains and maintains accurate patient documentation, manages physician schedules, and coordinates referrals from primary care physicians and other specialists. The coordinator must be cross-trained in front-office and patient-service functions to provide coverage at practice locations across the Metro area as needed. The position works under the Practice Manager and supports communication among patients, referring physician practices, hospitals, and practice staff. It includes scheduling and referral coordination, answering calls and messages, helping patients with information about treatment and procedures, maintaining confidentiality and HIPAA compliance, and performing other office functions or projects as assigned.

Requirements

High school diploma or GED required.
Two to three years of specialty clinic experience.
Computer literacy and ability to operate a healthcare system and multiple Microsoft Office applications.
Ability to deal with patients, visitors, coworkers, and physicians with courtesy and respect.
Professional, outgoing, warm, and helpful attitude, with compassion for people who are ill and need help.
Ability to plan, prioritize, and complete multiple delegated tasks.
Ability to work under pressure, assess and respond to issues, and communicate them in a timely manner.
Clear communication with patients and coworkers by telephone, email, and in person.
Ability to interpret and apply clinical and non-clinical policies and procedures.
Ability to travel to practice office locations as business needs require.

Nice To Haves

Certified Medical Assistant certification preferred.
Gastroenterology experience preferred.
Bilingual ability preferred.

Responsibilities

Schedule, reschedule, and manage cancellations and no-shows for patient office visits and procedures.
Maintain and update physician schedules and endoscopy block time, and schedule patients according to physician availability and preferences.
Collect and record accurate patient information according to UD Documentation Requirements.
Schedule applicable procedures in UD endoscopy suites and coordinate hospital scheduling when necessary.
Schedule applicable ancillary services at UD.
Mail or email information packets to new patients.
Answer incoming calls promptly and efficiently, address appointment questions, and respond to information requests from referring providers.
Greet onsite patients promptly and courteously.
Provide or explain pertinent information about medical treatment or procedures to patients and relatives, and distribute or mail preparation instructions when necessary.
Meet or exceed quality and productivity standards set by the Practice Manager.
Respond to emails and voicemails and return patient calls promptly and efficiently.
Complete information requests from other UD staff and ensure they are handled promptly and effectively to support payment on patient accounts.
Abide by and promote HIPAA compliance and maintain strict confidentiality of patient information.
Act as a liaison between the office and referring physician practices and hospitals.
Participate in staff meetings and marketing activities as directed by the Practice Manager.
Cross-train and perform other office functions, including phone triage, check-in/check-out, scheduling, pre-certification, and medical records, as directed by the Practice Manager.
Travel to office locations within the Metro area to provide front-office coverage as directed by the Practice Manager and/or Regional Director of Operations.
Perform other duties and special projects as assigned.