Referral Coordinator

Redirect Health•Phoenix, AZ

8d•Onsite

About The Position

The Care Logistics Referral Coordinator exists to connect members with timely, appropriate specialty care and ensure a smooth referral experience. In this role, you will serve Redirect Health members and internal care teams. You will be responsible for managing referrals, coordinating specialty services, and maintaining accurate documentation. This role directly impacts member experience, access to care, and continuity of healthcare services. This is a hands-on role for someone who enjoys coordination, communication, and detail-oriented work, takes ownership and follows through, and wants their work to have a real-world impact on people’s health.

Requirements

High school diploma or GED required
Relevant experience in administrative support, healthcare coordination, or customer service
Communicates clearly and with empathy
Takes ownership and follows through
Enjoys simplifying complex processes
Works well across teams and roles
Cares deeply about helping people
Consistently completing referral tasks within 72 business hours

Nice To Haves

Experience with Microsoft Word, Excel, and EMR systems preferred
Bilingual (Spanish/English) strongly preferred

Responsibilities

Own inbound and outbound specialty referrals from start to completion
Support scheduling specialty services and maintaining communication with provider offices
Collaborate with Care Logistics team members, specialty providers, and internal clinical teams
Improve referral turnaround times and overall member experience
Advocate for members by ensuring referrals are completed accurately and within service standards