Referral Coordinator (70681)

United Digestive•Atlanta, GA

13d

About The Position

The Referral Coordinator is responsible for office functions involving patient appointment scheduling for procedures, follow-up office visits, and ancillary services. The role obtains accurate patient documentation, manages physician schedules, and coordinates referrals from primary care physicians and other specialists. The coordinator must be cross-trained in front-office and patient-service functions to provide coverage at practice office locations as needed. The position requires travel to office locations within the Metro area to provide front-office coverage as directed. It involves sitting and standing in a normal office environment, with travel as business needs require.

Requirements

High school diploma or GED.
Two to three years of specialty clinic experience.
Computer literacy and ability to operate a healthcare system and multiple Microsoft Office applications.
Ability to treat patients, visitors, coworkers, and physicians with courtesy and respect.
Professional, outgoing, warm, and helpful attitude; compassion when assisting people who are ill or need help.
Ability to plan, prioritize, and complete multiple tasks as delegated by the Office Manager.
Ability to work under pressure, assess and respond to issues, and communicate them in a timely manner.
Clear communication with patients and coworkers by telephone, email, and in person.
Ability to interpret and apply clinical and non-clinical policies and procedures.

Nice To Haves

Certified Medical Assistant certification preferred.
Gastroenterology experience preferred.
Bilingual ability preferred, but not required.

Responsibilities

Schedule, reschedule, and manage cancellations and no-shows for patient office visits and procedures.
Maintain and update physician schedules and endoscopy block time, scheduling patients according to physician availability and preferences.
Collect and record accurate patient information according to UD Documentation Requirements.
Ensure applicable procedures are scheduled in UD endoscopy suites and coordinate hospital procedure scheduling when necessary.
Ensure applicable ancillary services are scheduled at UD.
Mail or email information packets to new patients.
Answer incoming calls promptly and efficiently, addressing appointment questions and information requests from referring providers.
Greet onsite patients promptly and provide helpful service.
Provide or explain pertinent information to patients and/or relatives regarding medical treatment or procedures, and distribute or mail prep instructions when necessary.
Meet or exceed quality and productivity standards set by the Practice Manager.
Answer emails and voicemails and return patient calls promptly and efficiently.
Complete information requests from other UD staff promptly and effectively to help ensure payment on patient accounts.
Abide by and promote HIPAA compliance and maintain strict confidentiality of patient information.
Serve as a liaison between the office and referring physician practices and hospitals.
Participate in staff meetings as directed by the Practice Manager.
Participate in marketing activities as directed by the Practice Manager.
Cross-train and perform other office functions, including phone triage, check-in/check-out, scheduling, pre-certification, and medical records, as directed by the Practice Manager.
Travel to Metro-area office locations to provide coverage in front-office functions as directed by the Practice Manager and/or Regional Director of Operations.
Perform other duties and special projects as assigned.