Referral Clerk/Interpreter

Anthony L. Jordan Health Corporation•Rochester, NY

4d•Onsite

About The Position

The health services that became the Anthony L Jordan Health Corporation (Jordan Health) began more than 100 years ago, in 1904. As one of the first 5 Federally Qualified Health Centers (FQHC) established in the nation, its roots are steeped in service to those who face barriers to health and health care, meeting their need for comprehensive medical, dentistry, behavioral health, and community services. Starting in northeast Rochester, NY, Jordan Health has since expanded to become a network of primary care offices and health centers serving residents living in three quadrants of Rochester, NY and in Canandaigua, N.Y. Jordan Health is now seeking a Referrals Clerk/Interpreter who, under the guidance of the Director of Operations, is primarily responsible for processing and obtaining transportation request and medical referrals for specialty appointments, as requested by family medicine/pediatric providers, and communication with the patients. If you want to apply your specialized experience and education in an environment where you can make a difference and significantly impact patients’ quality of life, please consider our Referrals Clerk/Interpreter opportunity.

Requirements

High School diploma or equivalent required.
One year of directly related experience in a health care setting is strongly preferred.
Bilingual Required.
Fluent in English is a must.
Bilingual in Spanish is required.

Nice To Haves

Certification in Medical Interpreting from accredited program upon placement or achievement of Medical Interpreting Certification within six months of placement, subject to program availability, as a condition of continued employment.

Responsibilities

Retrieval and processing of internal and external referrals as requested by providers.
Check patients insurance to determine if prior authorization is needed.
Processes on site transportation request made by patients and/or providers.
Communicate with providers regarding correspondence and other issues relating to the referral and transportation processes.
Acts as an Interpreter between Spanish speaking patients and health care providers as well as nurses, receptionist, relatives, etc. and handles phone calls requiring an Interpreter.
Provides back up as necessary to other Referral Clerk/Interpreters.