Recruitment, Enrollment and Family Services Manager

Hudson Guild•New York, NY

8d•$68,000 - $75,000•Onsite

About The Position

The Recruitment, Enrollment & Family Services Manager is a dynamic, innovative, and results-driven leader responsible for developing and executing strategic recruitment and enrollment initiatives that increase access to Hudson Guild’s Early Childhood Education programs and achieve sustained enrollment success. The manager serves as an ambassador for these programs, identifies opportunities, cultivates community partnerships, and develops creative, data-informed strategies to engage prospective families and turn recruitment efforts into measurable enrollment outcomes. The role requires ownership, initiative, accountability, strategic thinking, decisiveness, adaptability, and the ability to translate ideas into actionable plans. The manager provides leadership, supervision, and performance oversight of the Family Services team, ensuring recruitment, enrollment, and family engagement efforts are coordinated, effective, and aligned with organizational goals and program requirements. The position involves travel between multiple sites, including schools, offices, and community centers. Physical requirements include occasionally lifting and/or moving up to 25 pounds; reading printed materials and computer screens; and operating a computer keyboard, mouse, and other office equipment.

Requirements

Minimum of three years of relevant experience in recruitment, enrollment management, family services, community engagement, or a related field.
Experience supervising, coaching, and evaluating staff.
Demonstrated success with recruitment strategies, partnerships, and measurable outcomes.
Ability to use data and reporting tools to inform decisions.
Strong communication, organization, and analytical skills.
Experience serving culturally and linguistically diverse families, with a commitment to equitable access.
Ability to occasionally lift and/or move up to 25 pounds.
Ability to read printed materials and computer screens and operate a computer keyboard, mouse, and other office equipment.

Nice To Haves

A bachelor’s degree in Early Childhood Education, Social Work, Human Services, Business Administration, or a related field is preferred; an associate’s degree or an equivalent combination of education and relevant professional experience will be considered.
Substantial experience in recruitment, enrollment, family services, or community-based programming is welcomed.
Knowledge of Head Start ERSEA and NYC DOE early childhood requirements.
Demonstrated proficiency in ChildPlus or comparable enrollment and family services data management systems, including ability to learn new platforms, monitor enrollment performance, review records for accuracy and completeness, and support staff system use; prior ChildPlus experience is strongly preferred.
Bilingual proficiency in English and Spanish.

Responsibilities

Develop and oversee strategies to achieve and sustain full enrollment across Early Childhood Education programs.
Set measurable enrollment goals and performance benchmarks aligned with funded targets.
Develop written recruitment and enrollment plans, conduct monthly performance reviews, and adjust strategies based on results, trends, and identified barriers.
Analyze enrollment trends, demographics, referrals, and capacity to identify growth opportunities.
Lead targeted initiatives to address enrollment shortfalls, strengthen the family pipeline, and anticipate vacancies.
Monitor site performance and collaborate with leadership on priorities and corrective strategies.
Lead community engagement and partnership strategies that support recruitment and sustained enrollment.
Cultivate relationships with schools, healthcare providers, WIC programs, housing organizations, community-based organizations, and other partners serving eligible families.
Develop referral partnerships that produce measurable recruitment and enrollment outcomes.
Represent Hudson Guild at community events and collaborative initiatives to increase program visibility.
Identify underserved communities and target outreach to expand access.
Use referral and enrollment data to assess partnerships and improve outreach.
Lead, supervise, coach, and manage the performance of assigned Family Services staff, fostering accountability, collaboration, and results.
Establish clear staff performance expectations and measurable goals aligned with recruitment, enrollment, family engagement, and compliance priorities.
Evaluate staff performance through supervision and outcome reviews; identify improvements and implement corrective strategies.
Ensure consistent implementation of eligibility, recruitment, selection, enrollment, and attendance (ERSEA) procedures in accordance with Head Start Performance Standards, NYC Department of Education requirements, and organizational policies.
Identify training needs and provide coaching, technical assistance, and development opportunities.
Foster initiative, problem-solving, and shared responsibility for team goals.
Coordinate with Site Supervisors and ECE leadership to resolve challenges and support family engagement and enrollment.
Oversee tracking of recruitment activities, referrals, enrollment pipelines, vacancies, and outcomes.
Monitor timely, accurate, and complete data in required program systems; maintain dashboards and performance reports to guide decisions.
Ensure recruitment, eligibility, selection, enrollment, and attendance practices comply with applicable Head Start Performance Standards, NYC Department of Education requirements, and organizational policies.
Identify documentation gaps and compliance risks and coordinate corrective action.
Present regular recruitment and enrollment performance reports to ECE leadership.
Support monitoring, audits, reporting, and continuous quality improvement.
Use ChildPlus to monitor enrollment activities, review and verify child and family records, identify discrepancies, and support compliance with program requirements.
Train and provide technical guidance and ongoing support to Family Services staff on effective ChildPlus use, consistent documentation, data integrity, and continuous quality improvement.
Work across sites and departments to align enrollment strategies with operations, capacity, and priorities.
Coordinate staff and site leadership to support enrollment, family transitions, and ongoing participation.
Identify barriers to recruitment and family engagement and recommend sustainable solutions.
Participate in departmental planning, leadership meetings, and performance initiatives.
Evaluate and adapt recruitment, enrollment, and family engagement strategies in response to program needs, enrollment trends, organizational priorities, and improvement opportunities.
Improve systems and workflows to strengthen efficiency, accountability, and the family experience.
Perform other management duties consistent with the position’s scope.