Recruitment & Compliance Administrator (8-month FTC)

Kingfisher

3d•Hybrid

About The Position

This role is a 8-month fixed-term contract (FTC) focused on ensuring customer safety and legal compliance within the installations department. The primary responsibility is to maintain accurate information in IT systems, manage vendor compliance, and ensure that only compliant vendors are used in customer homes. The position involves supporting store colleagues, processing recruitment packs, validating compliance, tracking audit findings, and responding to queries related to compliance matters. The role also requires proactive monitoring of installer quality using feedback and data analysis to identify root causes and suggest process improvements.

Requirements

Working knowledge of MS Office applications
Excellent attention to detail, numerical and data entry skills
Methodical and logical thinker
Confident communicator
Resilient under pressure
Flexible working with Rota’d Saturdays and Bank Holidays

Nice To Haves

Knowledge of the installation service industry preferable
Knowledge of kitchen/bathroom/bedroom installations and product preferable

Responsibilities

Accurately maintain the compliance database.
Support store colleagues with onboarding quality installers including contributing to installer inductions.
Process recruitment packs for Installers, liaising with Installer, Stores, Finance and Vendor teams to ensure all documentation received meets B&Q requirements.
Validate compliance and setup new installation vendors.
Track, monitor and report on audit findings by external parties.
Receive and respond to queries from installers and colleagues relating to compliance matters.
Achieve key objectives.
Run exception reports and distribute to ensure customer safety.
Proactively monitor installer quality utilising feedback from NPS surveys and support colleagues.
Review, interpret and present customer and installer data to understand root cause and improve quality.
Utilise data to explore and suggest process improvements.
Undertake other duties from time to time as reasonably required.
Adhere to all policies and procedures relevant to your role.