Account Manager (6 month FTC)

DEPT®•Toronto, ON

1d•CA$60,000 - CA$70,000•Hybrid

About The Position

This role is part of DEPT®'s Global Studios team, which focuses on creating emotive yet conversion-focused ideas, products, and campaigns at scale and speed. The specialty is hyper-personalized, digital communications designed to change perceptions, shape new behaviors, and shift market share for clients. As a Senior Account Executive, you will be responsible for building strong client relationships and overseeing the delivery of integrated campaigns. This involves managing client briefs, planning, assigning, and reviewing creative work, as well as managing overall agency workload in partnership with the team. The role offers the opportunity to work across a variety of accounts, making it ideal for someone who thrives on variety, thinks on their feet, and enjoys problem-solving. You will collaborate closely with Designers, Copywriters, Developers, and other agency departments to ensure successful campaign deliveries.

Requirements

Experience delivering a broad range of multi-channel marketing communications including digital and direct, including email and banner experience
Extremely organised, with the ability to manage multiple projects simultaneously
Ambitious with the ability to think strategically, contribute something new to the agency
Ability to work within short timeframes and meet deadlines with ease and efficiency, successfully managing schedules and priorities
Highly motivated to learn, grow and improve
Personable, approachable demeanor and motivating team player
Moderate understanding of production and interactive processes
Excellent oral and written communication skills
Superb planning and organisation ability
Ability to manage and develop client and supplier relationships
Basic understanding of financials to effectively manage budgets

Responsibilities

Manage, draft and review client briefs
Ensure client deadlines are met across multiple campaigns and liaising with the Account Director on the teams capacity
Liaise with clients, clarifying questions, managing expectations and proactively communicating status, updates or agency recommendations
Clearly and effectively distill and transfer client feedback to designers, copywriters
Prioritising workloads for the team, and escalating when needed
Ensure client requirements are met whilst protecting DEPT brand values
Maintain a full understanding of the clients’ business, strategies, objectives, brand, audiences, and challenges, advising on the communications solution that best meets their needs, with the objective to becoming a trusted adviser
Build excellent working relationships with key clients – by attending regular meetings, video conference calls, planning sessions, briefing meetings, and participating in evaluation reviews
Ensure high standards are maintained and add value wherever possible
Ensure success criteria are met and projects are delivered to time and to budget
Escalate to senior management with internal and external issues and events that might impact accounts positively or negatively
Work with the team to determine and test creatives across client owned channels