Operations Manager (3 month FTC)

DEPT®•Toronto, ON

2d•Hybrid

About The Position

This role is part of our Global Studios team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients. We are looking for a (Senior) Operations Manager who will work closely with both DEPT®’s internal teams and our client’s internal teams to integrate the Asana system with production workflows - designing one unified, scalable creative operating system end to end. You will build and implement a unified operating system that connects the client’s Asana-based intake and prioritization with DEPT®’s production, resourcing and scope management - creating one seamless workflow from brief to delivery.

Requirements

Experience in developed, implementing and setting up creative and marketing product operational systems
Experience in workflow design and agency integration
Deep Asana (or equivalent tooling) expertise in operating systems
Ability to drive alignment across internal teams and external partners
Understanding of both client side and agency workflows in order to implement operational development and change
Strong project management skills
Proven experience rolling out new workflows and product

Nice To Haves

CRM marketing background preferable

Responsibilities

Ensure creation of high-quality, scoped briefs, with a clean kickoff process across both client and DEPT®’s teams
Templatize timelines based on project type to streamline project timeline creation
Make Asana the control tower as the single intake and visibility layer
Connect Asana with DEPT®’s timelines, resourcing, and scope tracking
Define a clear source of truth at each stage, eliminating duplicate or conflicting workflows
Build simple governance for rescoping, prioritization and trade-offs
Align DEPT® and client stakeholders on unified one way of working
Standardize expectations across markets
Design the system to enforce behavior across both DEPT® and client team
Develop and implement automation to reduce manual project management overhead and speeds up execution
Train teams, document system, and create a self-sustaining machine via an operations playbook / training module

Benefits

A flexible, hybrid working policy
An excellent salary based on experience and equal pay policies
Mental health support, and company sick pay scheme.
15 days paid holiday annually (plus Public Holidays).
Refreshments are provided in the office all week.
Enhanced family friendly policies to support new parents.
Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
Inspirational Talks, bringing the outside in with regular guest speakers and events.
Learning and Development, supporting your growth with continuous opportunities to learn and advance.
Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®.
A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.