Recruitment & Enrollment Specialist - BecomingONE

AGAPE CHILD AND FAMILY SERVICES INC•Memphis, TN

5d•$48,000 - $55,000•Onsite

About The Position

The Recruitment and Enrollment Specialist supports Agape’s Becoming ONE local evaluation, part of the Powerlines Community Network’s two-generation poverty-reduction strategy. The role recruits, engages, screens, and enrolls eligible married couples and single adults ages 18 and older in Memphis and greater Shelby County for a randomized study comparing HopeHub enhanced case management with standard Becoming ONE case management. The specialist explains the study, informed consent, random assignment, and six-month follow-up in clear, neutral language, and supports participants from enrollment through follow-up. The role works closely with Washington Park Research and Evaluation and Agape’s Data Manager to maintain accurate tracking, timely communication, protocol fidelity, and a positive, participant-centered experience. The specialist is also a non-supervisory resource for the Becoming ONE team on recruitment, screening, consent, randomization, and follow-up procedures. They help train peers, support program enrollment and cohort activities, coordinate with community partners, monitor enrollment and follow-up progress, and contribute to continuous quality improvement. Formal staff supervision remains with the Becoming ONE Program Supervisor. This is a full-time, non-exempt hourly position based at Agape’s Central Office in Memphis, Tennessee. The stated starting salary range is $48,000–$55,000. The role requires a flexible schedule, including evenings and weekends, travel to multiple work-related locations, and physical activities such as walking, standing, climbing stairs, setting up event spaces, and lifting up to 20 pounds.

Requirements

Bachelor’s degree in Education, Psychology, Social Work, Human Services, or a related field from an accredited college or university, or an equivalent combination of education, training, and experience.
At least three years of relevant experience, including at least one year delivering relationship education, marriage ministry, family services, or similar group-based programming.
Demonstrated ability to facilitate engaging group instruction for adults and couples.
Knowledge of marriage ministry and singles ministry, and ability to work with a wide range of people, especially married and committed couples, using culturally competent service delivery.
Experience coaching, training, or mentoring peers or volunteers.
Experience using a case management system to enter case notes, track client information, and monitor performance.
Strong written and verbal communication, organizational, and problem-solving skills.
Proficiency in Microsoft Office Suite.
Reliable transportation and ability to travel to multiple work-related locations, including locations outside the city and county, as required.
For business driving, a valid driver’s license, legally required automobile insurance, and compliance with applicable organizational driving requirements.
Willingness to work a flexible schedule, including evenings and weekends, as needed.
Commitment to Agape’s Performance Quality and Improvement standards of quality and excellence.
Ability to perform prolonged sitting and computer work; prolonged walking, standing, and stair climbing at community sites and events; event-space setup and breakdown; and lifting up to 20 pounds at a time.

Nice To Haves

Facilitator certification in Prepare/Enrich, PREP 8.0 Within My Reach, 24/7 Dad: AM & PM, or another evidence-based relationship education curriculum.
Experience with CaseWorthy, HopeHub, and nFORM.
Experience planning large events such as retreats, conferences, or participant gatherings.
Prior experience as a Relationship Connector or in a similar role on a federally funded healthy marriage and relationship education project.

Responsibilities

Help the Program Supervisor develop and carry out recruitment plans with monthly enrollment targets for married couples and single adults.
Recruit through Agape’s community pathways, partner organizations, referrals, prior participants, and direct inquiries, with focus on designated Memphis neighborhoods.
Build and maintain relationships with pastors, church leaders, school staff, and community partners; provide approved recruitment materials and cohort updates.
Use consistent, neutral recruitment practices and only Institutional Review Board-approved recruitment and participant communication materials.
Screen interested adults using approved tools, accurately record results, and make eligibility decisions on behalf of Agape.
Explain the evaluation and informed consent in plain, neutral language; check participant understanding and answer questions honestly.
Help obtain coordinated-care consents for participants assigned to HopeHub enhanced case management, explaining information sharing and participants’ options to limit it.
Complete program enrollment and support baseline survey completion using secure electronic, tablet-based, paper, or staff-assisted options as appropriate.
Follow the evaluation team’s randomization protocol and ensure consenting participants are randomized at the correct point without influencing or changing assignments.
Share assignments as the protocol directs and promptly connect participants with their Relationship Connector and first program activities.
Collect and maintain multiple contact methods and preferred communication channels; remind participants about six-month follow-up surveys and incentives.
Support the evaluation team in achieving at least an 80% response rate on the six-month follow-up survey through flexible completion options and warm handoffs.
Distribute and track participant incentives, including the stated $50 gift card for the six-month follow-up survey, according to approved procedures.
Help schedule and coordinate participant and staff interviews or focus groups when requested by the evaluation team.
Serve as Agape’s day-to-day liaison with Washington Park Research and Evaluation and participate in regular evaluation coordination meetings.
Work with the Data Manager to maintain accurate and consistent study IDs, enrollment logs, consent records, and participant tracking information across nFORM, REDCap, CaseWorthy, and HopeHub.
Monitor recruitment sources, screening, consent and decline rates, enrollment, and follow-up completion by condition, program track, referral pathway, and other subgroups; flag shortfalls and recommend corrective actions.
Follow IRB-approved procedures and promptly report protocol deviations, participant concerns, or adverse events to the Program Supervisor and local evaluator.
Protect participant privacy, limit identifier use, securely store consent forms and study records, and follow data-security procedures.
Provide accurate enrollment, participation, and response-rate data for Office of Family Assistance reporting and local evaluation templates.
Serve as a procedural resource for the Becoming ONE team and, with the local evaluator, help train Relationship Connectors and other staff on neutral study explanations, consent, and data procedures.
Escalate personnel and performance matters to the Program Supervisor.
Gather stakeholder input to help refine recruitment approaches, participant materials, and HopeHub workflows.
Support program recruitment, intake, cohort launches, retreats, weekly workshops, and make-up sessions as assigned.
Share lessons learned about recruitment barriers, referral patterns, and participant experience to support continuous quality improvement.
Collaborate with Agape departments and other agencies involved in Becoming ONE.
Represent Agape at community events, church and school gatherings, partner meetings, Multidisciplinary Team Meetings, and trainings.
Complete internal reports and provide recruitment, enrollment, and follow-up progress information; attend supervisory, team, and staff meetings and participate in training and other agency functions.
Maintain timely and accurate screening, consent, enrollment, and follow-up records in required systems; respond promptly to correspondence and inquiries; submit reports to the Program Supervisor and, as agreed, the local evaluator.
Perform other duties within the role’s general scope as assigned by the Program Supervisor, Program Director, or Agape Leadership Team.