Enrollment Specialist

Alvin College • Alvin College, TX

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About The Position

The Enrollment Specialist is a full-time role serving as a primary resource for prospective and current students. The position provides admissions, enrollment, and registration support, delivers responsive customer service, guides students through enrollment processes, and helps create a welcoming, student-centered experience. The role may require travel to the main campus in Alvin and/or offsite locations, including local high schools and Texas Department of Criminal Justice facilities. A criminal history and/or motor vehicle records check is required. Official transcripts and/or certifications must be provided within 30 days of hire. Academic credentials from non-U.S. accredited institutions must be evaluated for U.S. equivalency.

Requirements

• High school diploma or equivalent.
• At least six months of office experience in a high-energy, customer-focused environment.
• Bilingual English/Spanish.
• Strong customer service, communication, organizational, and problem-solving skills, with attention to detail and accuracy.
• Ability to assist multiple students, manage competing priorities, and exercise sound judgment in a fast-paced environment.
• Proficiency with computers and general office procedures.
• Flexibility to work extended hours and scheduled late shifts during peak enrollment periods.
• Ability to use AI tools responsibly, ethically, and in accordance with institutional guidelines.
• Provide official transcripts and/or certifications within 30 days of hire.
• Academic credentials from non-U.S. accredited institutions must be evaluated for U.S. equivalency.
• Ability to meet the criminal history and/or motor vehicle records check requirement.

Nice To Haves

• One year of experience in Student Services.
• Associate degree or higher.
• Experience with Ellucian Colleague.
• Experience with Microsoft Office Suite.
• Working knowledge of artificial intelligence tools and the ability to use them responsibly, ethically, and in compliance with organizational guidelines.

Responsibilities

• Serve as the first point of contact for Welcome Center visitors, incoming calls, and Recruitment and Admissions live chat.
• Assist students with admissions, enrollment, registration, applications, program changes, and general College information.
• Review and process admissions documentation, residency classifications, and student record holds.
• Assess student needs and refer students to advising, career services, counseling, and other campus resources.
• Maintain compliance with applicable residency regulations, tuition exemptions, THECB policies, and FERPA requirements.
• Support Welcome Center operations, including office supplies and administrative tasks.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED