Enrollment Specialist
Daymark Health•Remote (California), CA
•$70,000 - $85,000•Remote
About The Position
As an Enrollment Specialist, you will be a frontline ambassador for Daymark Health—building trust with healthcare providers, enrolling new patients, and helping individuals access compassionate, team-based care. You’ll spend time over the phones in our office introducing our services to potential patients, supporting patient referrals and enrollment, and delivering an exceptional first experience to those joining Daymark’s program.
Requirements
- 3+ years of experience in an enrollment, patient outreach, call center, or SDR role with high phone volume and are motivated to help patients access better care and hit enrollment targets.
- Ability to build trust—quickly and genuinely—with both providers and patients. Lead with curiosity, empathy, and clarity.
- Take initiative, stay on top of details, and bring structure to dynamic or ambiguous situations.
- Comfortable with frequent change.
- Write and speak clearly and professionally. Tailor communication to fit audience and situation.
- Documented experience in a CRM such as Salesforce.
- Proficiency with tools like Slack, Salesforce, Zoom, Google Suite, and EHRs.
- Ability to adapt easily to new systems and workflows.
- Basic Life Support (BLS) certification.
- Compliance with Daymark's Employee Vaccination and Testing policy.
- Valid driver's license (for roles requiring in-home visits).
Nice To Haves
- Bilingual (fluency in multiple languages is a plus).
Responsibilities
- Make 50+ outbound calls per day to prospective patients and caregivers to introduce Daymark’s services and support.
- Guide patients through our enrollment process, surfacing goals and concerns to help tailor support.
- Respond to inbound communications, triage requests, and ensure patients are connected to the right team members.
- Obtain patient consent, complete enrollment surveys, and escalate urgent needs to our clinical teams.
- Share feedback with internal teams based on patient and provider needs, referral trends, and barriers to access.
- Work a structured schedule with coverage to ensure patient access
Benefits
- Base + commission structure
- Opportunity for commission based on performance and enrollment targets.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
