Enrollment Specialist

World Headquarters•Deerfield Beach, FL

1d•Onsite

About The Position

The Learning Experience is hiring an Enrollment Specialist to drive enrollment for existing childcare centers and support pre-enrollment for New Center Openings. Based at our Deerfield Beach headquarters, this role manages prospective families from initial inquiry through registration. You'll communicate with families by phone, email, and text, manage enrollment pipelines, support new center launches, and partner with Center Directors to improve tour and registration conversion.

Requirements

3+ years of experience in enrollment, inside sales, admissions, customer service, or a contact center environment
Proven success converting leads or achieving sales or enrollment goals
Experience managing customer or enrollment pipelines using a CRM
Strong phone, written, and interpersonal communication skills
Highly organized with strong follow-up and time-management skills
Comfortable managing multiple locations and changing priorities
Experience processing registrations, payments, or customer transactions

Nice To Haves

Previous experience as a Center Director or Assistant Director preferred
Experience coaching customer-facing or sales teams preferred
Childcare, franchise, multi-location, or new location opening experience preferred
Familiarity with Google Business Profile, social media, or email marketing tools a plus

Responsibilities

Convert childcare inquiries into scheduled tours and registrations
Manage inbound and outbound family communication by phone, email, and text
Follow up with prospective families and re-engage open or inactive leads
Track tours, show rates, registrations, conversion rates, and enrollment trends
Coach Center Directors on tours, follow-up, and enrollment conversion
Maintain accurate, timely lead activity and family information in CRM and enrollment systems
Launch pre-enrollment approximately 90 days before assigned centers open
Serve as the primary contact for prospective families throughout the pre-opening period
Build and nurture enrollment pipelines through consistent family outreach
Communicate program information, anticipated opening timelines, and registration requirements
Process registrations and fees and follow up on outstanding enrollment items
Support pre-opening enrollment campaigns, community events, and center launch communications
Help maintain accurate center information across websites, Google Business Profiles, and social media
Track pre-opening enrollment goals and report on registrations, lead activity, family feedback, and potential risks
Transition enrollment activity to center teams as new locations prepare to open
Partner with New Center Openings, Operations, and Marketing on enrollment and lead-generation opportunities
Identify trends and opportunities to improve lead follow-up and conversion
Manage multiple center pipelines, priorities, and deadlines simultaneously
Provide prospective families with a professional and responsive experience