Enrollment Specialist

Platinum Coastal Group•Jacksonville, FL
•Onsite

About The Position

This entry-level, on-site role helps individuals understand available enrollment options and complete the appropriate process. It involves regular face-to-face interaction and is designed for someone comfortable working directly with customers, clients, members, community participants, partners, or onsite coworkers rather than exclusively behind the scenes. A typical day may include meeting individuals in person to understand their needs, explaining options and requirements, assisting with forms and routine enrollment questions, and following up on incomplete items while maintaining accurate records.

Requirements

  • Be personable and dependable.
  • Be comfortable starting conversations and working directly with people.
  • Be organized and coachable.
  • Be able to communicate professionally in a fast-moving environment.

Nice To Haves

  • Related experience may be helpful.
  • Transferable experience from retail, hospitality, customer service, campus activities, athletics, or other people-facing work may be relevant.

Responsibilities

  • Meet with individuals face to face to understand their needs.
  • Explain enrollment options, requirements, and next steps.
  • Assist with forms and routine enrollment questions.
  • Follow up on incomplete items and maintain accurate records.
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