Recruiting Operations Program Manager

Texas Children's Hospital•United States,

About The Position

The Recruiting Operations Program Manager leads the technology, processes, and analytics that support Texas Children's Talent Acquisition function. This role is the primary owner of the Talent Acquisition technology ecosystem, including recruiting systems, operational workflows, reporting, and continuous improvement initiatives. The manager partners with Human Resources, Information Technology, vendors, and business leaders to optimize technology, streamline processes, and provide a seamless experience for candidates, hiring managers, and recruiters. The position administers and supports recruiting technologies, manages configurations and vendor relationships, and evaluates automation and AI-enabled solutions. It leads system implementations and process improvement projects, coordinates testing and change management, establishes operational standards and service-level agreements, and develops dashboards and reporting to support data-driven decisions. It also builds collaborative partnerships and promotes adoption of recruiting technology and best practices.

Requirements

Experience administering applicant tracking systems (ATS), HR technology platforms, onboarding systems, and recruiting analytics tools.
Strong knowledge of Talent Acquisition operations, HR best practices, employment regulations, and recruiting technology.
Experience leading technology implementations, process improvement initiatives, and change management efforts.
Strong analytical, project management, and problem-solving skills.
Excellent communication and relationship-building skills, with the ability to collaborate across all levels of the organization.
Proficiency with Microsoft Office and HR technology platforms, including AI-enabled recruiting solutions.
Bachelor's degree in Human Resources, Business Administration, Healthcare Administration, Information Systems, or a related field.
Four years of professional experience in Human Resources, Healthcare, Business Consulting, Recruiting Operations, HR Technology, or a related field.
Experience supporting enterprise recruiting technology, reporting, and operational excellence initiatives.

Nice To Haves

Talent Acquisition experience within a large healthcare system or similarly complex organization.
SHRM certification or another Human Resources professional certification.

Responsibilities

Serve as the primary administrator and subject matter expert for Talent Acquisition systems and recruiting technologies.
Manage system configurations, upgrades, integrations, enhancements, and vendor relationships.
Provide technical support to recruiters, hiring managers, and candidates, and develop training resources and best practices.
Evaluate automation and AI-enabled solutions to improve recruiting operations.
Lead system implementations, upgrades, integrations, and process improvement initiatives.
Coordinate project timelines, testing, stakeholder communication, and change management activities.
Evaluate recruiting workflows and implement scalable, efficient processes that enhance the hiring experience.
Establish and monitor operational standards and service-level agreements (SLAs).
Develop and maintain recruiting dashboards, reports, and key performance metrics.
Monitor operational performance and ensure the accuracy and integrity of Talent Acquisition data.
Provide actionable insights and recommendations to support strategic decision-making.
Partner with Talent Acquisition leaders, Human Resources, Information Technology, vendors, and business stakeholders to support organizational goals.
Communicate system updates, process improvements, and best practices while driving adoption of recruiting technology.