Recruiting Operations Lead

eClerx•United States,

7h•$70,000 - $95,000

About The Position

The Recruiting Operations Lead leads the Recruiting Operations team and oversees the processes, systems, reporting, and controls that support effective and compliant hiring. The role manages recruiting operations from requisition approval through onboarding handoff, ensuring accurate records, timely execution, and a consistent candidate and hiring manager experience. The role partners with Talent Acquisition, HR, Legal, HRIS, Finance, and business leaders to align recruiting activities with approved headcount, client demand, project timelines, and business priorities. It manages recruiting workflows, interview coordination, offer documentation, background screening, internal candidate processes, contract renewals, compliance and audit readiness, applicant tracking systems, vendors, reporting, and team performance. The position is based in the United States and may be hybrid or remote. New York, Austin, and Philadelphia are listed as location options, and Eastern Standard Hours are preferred. The target US base salary is $70,000–$95,000, with compensation determined by relevant experience, knowledge, skills, other job-related qualifications, and geography.

Requirements

At least 8 years of experience in Recruiting Operations.
Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent relevant experience.
Demonstrated experience in recruiting operations or talent acquisition administration, including team leadership.
Hands-on experience managing applicant tracking systems, recruiting workflows, reporting, and vendor relationships.
Working knowledge of recruiting compliance, including equal employment opportunity, candidate accommodations, background screening, record retention, and candidate data protection.
Experience supporting audits, implementing operational controls, and improving processes.
Strong organizational, analytical, communication, and stakeholder management skills.
Ability to manage competing priorities, handle confidential information, and exercise sound judgment.

Nice To Haves

Experience supporting project-based hiring, client-driven staffing, or contract renewals.

Responsibilities

Design, document, maintain, and continuously improve recruiting workflows from requisition approval through onboarding handoff.
Coordinate interview scheduling and communications among candidates, recruiters, hiring managers, and interviewers.
Prepare offer letters and employment contracts using approved templates and verify compensation, terms, and required approvals before issuance.
Track background checks, required documentation, and pre-employment activities, escalating delays or exceptions to appropriate stakeholders.
Oversee internal job postings and internal candidate processes in accordance with company policies and eligibility requirements.
Coordinate contract extensions and renewals with business, HR, Procurement, and Legal stakeholders, tracking approvals, documentation, and deadlines.
Maintain recruiting controls that support applicable employment laws, company policies, and contractual requirements.
Review job postings and recruiting materials for required approvals, accurate information, approved equal employment opportunity language, and applicable pay transparency disclosures.
Support consistent, job-related selection processes and coordinate candidate accommodation requests with HR.
Oversee background screening workflows, including disclosures, authorizations, and pre-adverse and adverse action steps, in partnership with HR, Legal, and screening vendors.
Maintain complete and accurate recruiting records, including requisition approvals, interview records, candidate dispositions, and offer documentation.
Apply approved record retention schedules and legal holds, and protect candidate information through appropriate access controls, secure handling, and approved data-sharing practices.
Review recruiting records and workflows, identify control gaps, coordinate corrective actions, and support internal and external audits.
Train recruiters and hiring managers on recruiting policies, documentation standards, compliant system use, and escalation procedures.
Partner with HR and Legal to translate recruiting requirement changes into updated processes, templates, and training.
Promptly escalate potential compliance concerns, policy exceptions, and suspected data incidents to appropriate teams.
Manage the applicant tracking system, including requisition setup, job postings, data quality, and user support.
Serve as the primary operational contact for recruiting systems and partner with HRIS and technology teams to resolve issues and improve functionality.
Coordinate system changes and testing while working with the technical team to maintain appropriate compliance requirements.
Manage operational relationships with job boards, background screening providers, and other recruiting vendors, monitoring service quality and issue resolution.
Support review and implementation of recruiting automation and AI-enabled tools with HR, Legal, privacy, and technology stakeholders.
Develop and maintain recruiting dashboards, operational reports, and workforce tracking reports.
Monitor requisition activity, approved headcount, hiring progress, offer status, screening completion, contract renewal dates, and team service levels.
Review recruiting data for accuracy and recommend process and service improvements based on findings.
Collaborate with hiring teams on hiring priorities, headcount reconciliation, and recruiting initiatives.
Coordinate recruiting operational priorities based on client demand, project timelines, business requirements, and team capacity.
Lead the Recruiting Operations team, assign responsibilities, monitor workloads, and ensure appropriate coverage.
Establish service standards, monitor performance, and resolve operational issues and escalations.
Provide training, coaching, performance feedback, and ongoing development to team members.
Maintain process documentation and cross-training to support consistent execution and business continuity.