Recruiter

PeopleShare LLC•Allentown, PA

just now

About The Position

The Recruiter assists walk-in applicants with job applications and related documents, conducts group orientations before placement by recruiting staff, manages daily customer communications and dispatch tasks, and processes weekly payroll. The role supports applicants and clients, screens candidates, maintains accurate employee and assignment information, and helps ensure successful staffing placements and customer satisfaction. This position works primarily in an office environment, including at a traditional desk and at the applicant window. The Recruiter may also work at customer locations as backup to On-Site Supervisors, visit client sites, travel to other branch offices as needed, and perform some lifting, bending, standing, and walking within customer facilities.

Requirements

High school graduate.
Experience in a customer service environment.
Strong PC skills, including Microsoft Word, Excel, and Outlook.
Strong knowledge of Avionte ATS.
Excellent communication and organization skills.
Ability to multitask and work effectively in a busy environment.
Strong teamwork skills and respect for and appreciation of diversity.
Flexibility to adapt to a frequently changing business environment.
Dependability and reliability.
Ability to quickly analyze information, make decisions, and solve problems.
Ability to walk within customer facilities, sometimes for long distances.
Ability to travel to other branch offices to assist as needed.

Nice To Haves

Associate degree preferred; work experience in retail, customer service, or human resources may be substituted.
Familiarity with or experience in an industrial, manufacturing, or logistics environment.
Previous experience in a fast-paced environment.
Bilingual Spanish and English skills may be required.

Responsibilities

Provide customer service and support to applicants at kiosks and the front desk.
Ensure complete and accurate applications, I-9 forms, medical questionnaires, W-4 forms, and other hiring documents.
Provide accurate and timely weekly payroll input.
Conduct pre-employment screening and reference checks as needed.
Screen candidates and evaluate job skills to support high fill rates and customer satisfaction, including screening skilled candidates for Skilled Recruiters.
Facilitate employee orientation training and client-specific testing.
Communicate job skills requirements and expectations to employees being dispatched.
Maintain effective business relationships and communication with Proman Staffing clients.
Manage and promptly resolve problems with client orders, escalating issues according to the Service Escalation Chart when appropriate.
Maintain accurate and complete assignment information in Avionte.
Keep employee information in the system current and accurate.
Visit client sites to learn about operations and assignments, provide accurate job expectations to employees, and support recruitment and placement.
Counsel, coach, and take disciplinary action with service employees when necessary.
Participate in and encourage a team working environment.
Work with peers and managers to provide staffing coverage and minimize branch office overtime.
Assist in developing procedures, policies, and forms that improve the business and support continuous improvement.
Complete certification within one year of hire.
Cross-train in other business areas to provide backup as needed.
Perform other tasks and duties as assigned.