Recruiter I

Aston Carter • Seattle, WA

12d • $36 - $36 • Onsite

About The Position

The Contract Candidate Services Recruiter provides full-shift queue coverage for a university talent acquisition team, supporting candidates and hiring managers throughout the preboarding lifecycle from offer acceptance through Day 1. The role manages high-volume inbound inquiries, monitors completion of pre-start tasks, and resolves routine questions using standardized templates and documented processes. The recruiter works within defined case management and SIM queue systems to ensure timely responses, accurate case categorization, and smooth coordination among candidates, hiring managers, and full-time recruiters.

This is a fully onsite contract position in Seattle, Washington. The typical schedule is a day shift, generally around 8:00 AM to 5:00 PM PT. Work is computer-based and involves queue monitoring, email communication, and the use of case management, SIM queue, and other high-volume systems. The anticipated application deadline is November 4, 2026.

Requirements

• At least 1 year of experience in recruiting or recruiting coordination.
• Prior experience in talent acquisition, recruiting coordination, HR operations, or a similar support function.
• Ability to navigate and work within multiple high-volume systems simultaneously.
• Strong written communication skills and a professional, empathetic tone with candidates and hiring managers.
• Ability to manage high-volume queues and respond on time in line with service level agreements.
• Attention to detail and commitment to following processes.
• Ability to distinguish routine inquiries from complex escalations requiring recruiter judgment.
• Effective verbal communication skills for coordinating with candidates and hiring managers.
• Experience with full-cycle recruiting, recruitment support, or scheduling coordination.

Nice To Haves

• Experience in recruiting operations or candidate services environments.
• Background in high-volume recruiting or recruitment coordination.
• Comfort working at scale in structured, process-driven environments.
• Ability to maintain a calm, service-oriented approach while handling multiple concurrent cases.
• Strong organizational skills and ability to prioritize tasks in a fast-paced setting.

Responsibilities

• Provide full-shift candidate services queue coverage for inquiries from offer acceptance through Day 1.
• Manage inbound email cases and respond within a one-day first-contact service level agreement using established templates and standard operating procedures.
• Triage and resolve Tier 1 candidate and hiring manager inquiries about preboarding.
• Monitor candidate pre-start contingency tasks, including background checks, drug tests, medical checks, work authorization, mandatory documents, relocation, and IT logistics.
• Confirm pre-start task completion status to candidates and hiring managers.
• Tag and categorize resolved cases accurately to maintain data integrity and support queue routing.
• Escalate Tier 2 cases to full-time candidate services recruiters when the issue exceeds Tier 1 scope, including immigration matters, start-date conflicts requiring recruiter judgment, and relocation eligibility determinations.
• Maintain assigned shift coverage, support SIM queue health, and flag aging cases approaching SLA thresholds.
• Work across multiple high-volume systems while following documented processes and maintaining attention to detail.
• Communicate professionally and empathetically with candidates and hiring managers, using an approach appropriate for early-career talent.
• Follow established workflows and process standards to provide a consistent, high-quality candidate experience.
• Distinguish routine inquiries from complex issues requiring recruiter intervention and use sound judgment when escalating.

Benefits

• Medical, dental, and vision coverage, subject to eligibility.
• Critical illness, accident, and hospital coverage, subject to eligibility.
• 401(k) retirement plan with pre-tax and Roth post-tax contributions available, subject to eligibility.
• Voluntary life and AD&D insurance for employees and dependents, subject to eligibility.
• Short- and long-term disability coverage, subject to eligibility.
• Health Spending Account (HSA), subject to eligibility.
• Transportation benefits, subject to eligibility.
• Employee Assistance Program, subject to eligibility.
• Time off/leave, including PTO, vacation, or sick leave, subject to eligibility.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed