RECREATION SUPERVISOR

Village Center Community Development District•The Villages, FL

1d•$0 - $24•Onsite

About The Position

The Villages Community Development Districts (The District) is seeking a full-time Recreation Supervisor to join their Recreation & Parks team. This position requires a solid background of advanced customer service skills, commitment, a passion for excellence, and a drive for accuracy. The incumbent will enjoy a challenging atmosphere and being part of a productive team that supports The Recreation & Parks team. The District is looking for an individual with a desire to utilize their cutting-edge organizational skills. The District provides a supportive and engaging workplace that is committed to developing great talent, coupled with competitive compensation and benefits.

Requirements

Bachelor’s Degree or four years related experience and/or training, or equivalent combination of education and experience in recreation, physical education, event management.
CPR/AED training.
Valid Florida Driver’s License required.
All candidates and employees must successfully pass background screening.
Demonstrates knowledge of all recreation centers clubs, leagues and recreational activities, lifestyle/special events and be present and accessible to ensure optimal customer service.
Ability to add, subtract, multiply and divide in all units or measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio, percentage, and to draw and interpret bar graphs.
Proficient in personal computer skills including electronic mail, recordkeeping, routine data base activity, word processing, spreadsheets, graphics, etc.
Excellent written and verbal communication skills, as well as a professional appearance and demeanor.
Strong work ethic and commitment to providing optimal customer service.
Well organized and able to successfully prioritize responsibilities in a fast-paced environment to meet multiple demanding deadlines.
Ability to handle conflict and complaints to resolve and work towards a successful resolution with residents and staff.
Ability to supervise, manages, and directs the selection, training, development, and appraisal of personnel.
Ability to work after hours and weekends when needed.
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or government regulations.
Ability to write reports and business correspondence, and ability to effectively present information and respond to questions from groups of managers, customers, and the public.
Ability to work morning, evening and weekends to meet timelines and attend meetings.

Nice To Haves

Proficient in the use of all athletic equipment.
Demonstrates proficiency in using all recreation equipment including, but not limited to, sports equipment, lighting and sound equipment, LED projectors, A/C regulators, scoreboards, etc.

Responsibilities

Provides daily oversight and supervision in the assigned area.
Ensures optimum customer experience in all interactions.
Provides a friendly, welcoming atmosphere that encourages residents and guests to participate in recreation activities and promotes a safe, hospitable recreation environment.
Builds a working rapport with clubs, staff, and event contacts to ensure Recreation and Parks Department and District policies conformance by following the required protocols and procedures.
Assists in answering telephone calls related to assigned facility/area.
Keeps current with District and Department policies and changes/updates.
Travels to other Recreation locations at the Department’s request.
Performs duties after hours and on weekends; may be required to work on-call, Global Events, Enrichment Academy Events, as assigned by the manager.
Creates, tracks, and updates department surveys as needed.
Handles conflicts and complaints and works towards a successful resolution with residents, customers, and staff.
Routinely reviews websites for accuracy.
Proficient in the use of department software.
Familiar with all department guidelines, including RLVG and Facility.
Knowledgeable of all aspects of facilities, including opening, operations, and closing procedures.
Assists in the required setup, breakdown, and inspection of facilities.
Interacts and coordinates cooperatively with Maintenance, Special Events, and Entertainment departments, the media, The Enrichment Academy, and resident lifestyle volunteer groups.
Accepts requests for all new RLVGs, researches needs, and facility availability and creates permits if approved.
Interacts with existing resident volunteers on contract renewals and guidelines.
Designs and prepares computerized room layouts for scheduled events and club meetings.
Instructs verbally and through demonstrations individuals and/or groups in lessons and rules and regulations of sports activities as needed.
Plans, implements and evaluates recreational programs and resident activities within budget.
Registers residents and guests in Recreation Software for lifestyle events/socials.
Assists customers in all aspects of The Enrichment Academy program, including registration, refunds, questions, walk-in requests, phone calls, online registration assistance, website information, and waitlist monitoring.
Provides assistance and direction to all instructors/speakers.
Assists with organizing and overseeing Expos and special events for The Enrichment Academy.
Assists in the catalog, publication review, and proofreading for The Enrichment Academy.
Assists with all aspects of facility reservations for various customers.
Facilitates all aspects of recreation leagues and other sporting events.
Follows the required ID protocol for residents and/or guests.
Follows District incident reporting protocols for all incidents.
Abides by cash handling procedures for assigned areas.
Assists staff in all aspects of cash handling.
Maintains recordkeeping/data entry, manually or via computer.
Performs monthly maintenance checks on facilities as assigned.
Maintains inventory and orders equipment and supplies.
Monitors and processes all requested forms to the appropriate party on time.
Processes all receipts/expenditures and credit card transactions weekly.
Supervises staff and volunteers in assigned areas.
Creates staff schedules based on needs in assigned areas.
Reviews/approves timecards to verify accuracy.
Performs yearly performance evaluations of staff.
Conducts staff training in assigned areas.
Assists staff with all daily tasks, questions, and concerns.
Conducts routine staff meetings with staff in assigned areas.
Maintains inventory, routine maintenance, and safety inspections of recreation facilities and equipment.
Complies with District Fleet Management Policy.
Demonstrates proficiency in using all recreation equipment.
Assists in minor repairs and equipment maintenance as directed.
Performs other duties as assigned.
Special Projects as assigned.
May be expected to perform additional duties in an emergency.
Cultivates and maintains effective working relations within the department, the District, as well as outside of the organization.
Models behavior to the District Core Values at all times.
Fosters a teamwork environment.