Recreation Site Technician

State of Montana•Whitefish, MT

13d•Onsite

About The Position

This position is responsible for providing good customer service, fee collection, campground reservation system operations, and cleaning of park facilities. Performs recreation fee collection and campground reservation system operations. Closes and balances cash drawer daily when the entrance station is not staffed by another staff member. Contact visitors to provide park and tourist information, and fee payment procedures, and encourage positive use of park facilities following guidelines defined in Montana State Park’s "Seasonal Employee Handbook." Conduct periodic campground rounds. Staffs entrance station when assigned. Provide good customer service including answering questions and providing information on park rules and regulations to visitors. Provide emergency assistance and/or medical aid to the level of training. Monitor and assist with traffic control and parking on high-use days. Removes, transports, and properly disposes of trash and debris from campsites, buildings, and park grounds. Inspect and clean toilet facilities multiple times per day. Works effectively as part of a team with other staff, volunteers, and park rangers. Opportunities to gain training in trail management, noxious weed management, interpretation, and other visitor services. Other duties as assigned.

Requirements

Graduation from high school or equivalent education
General knowledge of basic customer service
General knowledge of safe work habits
Ability to educate and inform visitors on compliance with rules and regulations and State laws
Ability to collect fees and make change
Ability to sell merchandise and account for monies collected
Ability to read, maintain, and prepare records and reports
Ability to assist visitors in emergency situations
Effective communication and public relations skills
Ability to lift 50 lbs.
Ability to perform moderate physical activity for extended periods
Ability to perform strenuous activity for short periods
Ability to work weekends and holidays
Effective working knowledge of a wide variety of skills
Good customer service skills
Problem-solving skills
Accounting skills
Computer operation using specialized reservation program software
Janitorial maintenance skills
First aid/CPR/AED skills
Ability to follow written and verbal instructions
Ability to organize tasks efficiently
Ability to establish positive working relationships with co-workers and management
Ability to work well with the public
Ability to communicate effectively
Ability to understand and effectively explain Park and Department policies and regulations to the public
Ability to effectively deal with angry or verbally abusive individuals
Ability to use tact, courtesy, poise, alertness, and good judgment in public contacts
Working knowledge of site location and available recreational opportunities for public recreational sites in the surrounding area

Nice To Haves

One year of college or vocational training experience in park and recreation management, interpretive visitor center, or closely related setting
CPR/AED and First Aid by date of employment

Responsibilities

Providing good customer service
Fee collection
Campground reservation system operations
Cleaning of park facilities
Closing and balancing cash drawer daily
Contacting visitors to provide park and tourist information, and fee payment procedures
Encouraging positive use of park facilities
Conducting periodic campground rounds
Staffing entrance station when assigned
Answering questions and providing information on park rules and regulations to visitors
Providing emergency assistance and/or medical aid to the level of training
Monitoring and assisting with traffic control and parking on high-use days
Removing, transporting, and properly disposing of trash and debris from campsites, buildings, and park grounds
Inspecting and cleaning toilet facilities multiple times per day
Working effectively as part of a team with other staff, volunteers, and park rangers
Gaining training in trail management, noxious weed management, interpretation, and other visitor services