Recreation Manager

AccorHotel • Wailea-Makena, HI

3h • $73,750 - $84,750

About The Position

The Recreation Manager oversees the beach and pool areas at Fairmont Kea Lani, ensuring safe, enjoyable experiences for guests and colleagues, seamless daily operations, luxury service, and the growth and development of department colleagues. The role reports directly to the Director of Recreation and indirectly to the Director of Food & Beverage, and directly supervises Pavilion Attendants, Beach Attendants, Pool Attendants, and Canoe Paddlers.

The manager supports daily beach and pool operations, leads and coaches team members, manages schedules and payroll, oversees inventory, and coordinates guest cabana reservations and special requests. The role is responsible for maintaining service standards, guest satisfaction, team morale, health and safety awareness, and effective departmental operations. The manager also contributes to hotel activities, sales promotions, departmental communications, and environmental initiatives.

Work tasks take place both indoors and outdoors, with outdoor conditions varying throughout the year. The position requires regular attendance and may involve varying schedules based on hotel business needs, as well as attendance at scheduled training sessions and meetings.

Requirements

• High school diploma or equivalent, or vocational training.
• At least 1 year of leadership experience is required, preferably in a luxury resort environment.
• Ability to speak, read, write, and understand English.
• Strong verbal and written communication skills.
• Ability to communicate effectively with people at all levels, internally and externally.
• Basic computational ability.
• Computer skills, including Microsoft Word, Excel, and Outlook.
• Ability to work flexibly and effectively under pressure.
• Creative and effective leadership and teamwork skills, with administrative skills, drive, and energy.
• Strong analytical and leadership skills.
• Ability to multitask and maintain attention to detail in a fast-paced, high-volume environment.
• Ability to work independently and prioritize work assignments or seek clarification when needed.
• Ability to maintain a professional working environment and attitude.
• CPR and First Aid Certification.
• TB Clearance.
• Maui County Liquor Card.
• Food Safety Certification or ServSafe Certification.
• Authorization to work in the United States; work visa sponsorship is not offered.
• Ability to meet the role’s physical demands, including frequent standing and walking, occasional crouching, bending, stooping, kneeling, reaching, lifting or carrying up to 75 lbs., and pushing or pulling up to 100 lbs.
• Manual dexterity to operate office equipment such as computers, printers, photocopiers, fax machines, and multi-line phones.
• Ability to maintain a neat, clean, and well-groomed appearance in accordance with Fairmont standards.

Nice To Haves

• At least 1 year of work experience in a luxury resort environment.
• Knowledge of Hawaiian culture and values.
• Pool or recreation experience in a luxury environment.
• Retail and customer service experience.
• Experience with Ocean Safety and DLNR policies and procedures.
• Leadership experience in a luxury resort environment.

Responsibilities

• Support and ensure seamless daily operations of beach and pool areas, emphasizing luxury service standards.
• Conduct pre-shift briefings.
• Assist the Director of Recreation with special projects and hotel activities.
• Work with departmental leadership and staff to provide support and direction.
• Manage guest cabana reservations and special requests, coordinating with the concierge and activities agents.
• Motivate, lead, coach, and monitor team members’ performance.
• Create weekly schedules in accordance with labor management guidelines, manage labor and payroll, and update time cards as needed.
• Complete colleague performance reviews and discussions.
• Record and control inventory, including ordering operating equipment such as chairs, tables, and umbrellas.
• Supervise, coordinate, and direct prompt, efficient, and courteous service in department areas; assign and manage side duties fairly.
• Maintain staff morale and team spirit while maximizing profit potential and delivering luxury service.
• Maintain effective colleague relations and appropriate staffing levels and labor hours.
• Provide engaging, personalized, timely, and efficient service that reflects the aloha spirit.
• Resolve problems and promote guest satisfaction with beach and pool experiences, including those involving activities vendors.
• Promote health and safety awareness and maintain understanding of emergency procedures.
• Follow hotel and departmental policies, procedures, and service standards.
• Contribute ideas and suggestions to improve operations and participate in departmental communication meetings.
• Participate in and promote the hotel’s environmental program and department sustainability initiatives.
• Participate in monthly departmental sales promotions.
• Check with the manager before leaving a shift and bring concerns to the Manager on Duty.
• Perform additional duties as necessary and assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED