Recreation Facility Supervisor #26-081

Naval Academy Business•Annapolis, MD

2d•Onsite

About The Position

The Recreation Facility Supervisor executes daily operations and facility usage across the athletic centers of the Brigade Sports Complex (BSC), part of the U.S. Naval Academy’s Non-Appropriated Fund Instrumentality and Naval Academy Business Services Division in Annapolis, Maryland. The role supports Navy Tennis, Hockey, and Rugby, as well as the Naval Academy community, and helps ensure customer satisfaction in a safe, clean environment through operational work and supervision of team members. The supervisor directs activities across the Hockey, Tennis, and Fitness Centers, including staff and patrons, to ensure scheduled events, activities, and operations are well organized. The position oversees front desk point-of-sale and customer service operations, including facility-program knowledge, register and employee shift closeouts, and cash handling. It also ensures compliance with policies and procedures, addresses rule infractions and incidents professionally, and monitors facility conditions for safety concerns. The position reports unsafe conditions to the Assistant Operations & Front Desk Manager and performs other duties as assigned by that manager. The work requires moderate walking and observing, working with hands and sometimes equipment, and moderate to heavy lifting. The facility operates seven days a week, and shifts may be day, evening, weekend, or occasional holiday shifts of eight hours. Full-time work is 40 hours per week. Employees may learn skills such as operating an ice resurfacer, maintaining an ice rink, sharpening skates, and stringing rackets.

Requirements

Meet one of the following basic qualification requirements: one year of specialized experience in a recreation or sports facility role; five years of education beyond high school; or three years of general work experience.
Specialized experience may include working in recreation programs; assisting, coaching, or teaching recreation or physical education programs; or assisting with rental of recreational property and equipment.
Knowledge of daily operational standards, scheduling procedures, and logistical requirements for managing a multi-venue athletic facility.
Skill in directing, scheduling, training, and supervising operational staff, including delegating tasks, evaluating performance, and maintaining accountability.
Ability to perform routine facility inspections, enforce safety and sanitation standards, manage specialized athletic environments including cold and wet conditions, and take corrective action during rule infractions, emergencies, or equipment malfunctions.
Ability to provide clear written reports and oral instructions, diplomatically enforce organizational policies, and de-escalate customer concerns.
Knowledge of recreation management software, point-of-sale systems, inventory tracking, and register reconciliation.
Must be able to obtain and maintain a security clearance; requires being at least 18 years old.
Males born after December 31, 1959, must be registered for Selective Service.
Must verify employment eligibility in the United States and be able to understand and communicate in English.
Must participate in direct deposit and maintain the privacy of official work information and data, demonstrating the highest level of ethical conduct.
U.S. citizenship is required for Tier 3 positions.
Full-time employees serve a one-year probationary period.

Responsibilities

Supervise and direct daily activities across the Hockey, Tennis, and Fitness Centers, including staff and patrons, to support the organized execution of scheduled events, activities, and facility operations.
Manage and direct team members and supervise their work in support of daily BSC activities.
Oversee front desk point-of-sale and customer service operations, including facility-program knowledge, register and employee shift closeout procedures, and cash-handling requirements.
Ensure compliance with current policies and procedures supporting consistent facility operations.
Use sound decision-making to address rule infractions and other incidents professionally and appropriately.
Monitor the facility for unsafe conditions and report them to the Assistant Operations & Front Desk Manager as needed.
Perform other duties as assigned by the Assistant Operations & Front Desk Manager.