Recreation Facility Attendant

Rockdale County, Georgia•Conyers, GA

About The Position

The Recreation Facility Attendant supports the Rockdale County Parks and Recreation division by providing customer service to visitors at the Recreation Center and other County parks and recreation facilities. Duties vary according to the assigned facility and events. The role includes clerical and administrative work, routine operational decision-making, answering and directing telephone calls, taking messages, greeting the public, responding to questions, assisting facility users, and helping ensure a safe and enjoyable environment. Work is performed with considerable independence under general supervision. The attendant supports facility rentals, maintains office files and records, shares current information with the public, and handles funds, cash drawers, program registrations, daily reports, and financial drops. The position also communicates with the public and staff about events, programs, policies, and procedures; manages interruptions and changing priorities; and helps resolve conflicts with patrons and staff. Work is typically performed indoors at a park office or another County off-site facility.

Requirements

High school diploma or equivalent.
Six months of experience in a general office environment, or an equivalent combination of education, training, and work experience.
Knowledge of customer service practices and techniques.
Knowledge of office practices and procedures.
Ability to communicate effectively, orally and in writing, in small and large groups and in formal and informal settings.
Ability to understand and interpret divisional rules, regulations, procedures, and instructions, orally and in writing.
Ability to interact with the public and provide information politely and courteously, in person and by telephone.
Ability to work with minimal supervision.
Skill in operating a computer and related Microsoft software.
Ability to work well with others and as part of a team.
Ability to appear for work on time and perform job responsibilities effectively, efficiently, safely, and within scheduled deadlines.

Responsibilities

Provide customer service to visitors at the Recreation Center and other County parks and recreation facilities.
Answer, refer, and handle incoming telephone calls; take messages; greet the public; answer questions; and assist facility users.
Help provide a safe and enjoyable environment for patrons.
Apply division regulations, policies, and procedures, making routine decisions that require independent judgment and knowledge of division practices, programs, and operations.
Perform clerical duties under the direction of the Recreation Operations Supervisor.
Coordinate indoor and outdoor facility rentals using established rental processes.
Collect, open, sort, and distribute mail; organize and maintain office files and records.
Maintain current information to share with the public.
Handle funds, cash drawers, program registrations, daily reports, and financial drops.
Communicate with the public and staff about events, programs, and division policies and procedures.
Manage interruptions and adjust priorities throughout the workday.
Work to resolve conflicts with patrons and staff as necessary.
Maintain regular and prompt attendance, work well with others and as part of a team, and complete responsibilities safely and on time.
Perform other duties as required by the division.