Recreation Director

Hilton Grand Vacations • Waikoloa, HI

3d • $66,500 - $85,500

About The Position

The Recreation Director works with Resort Leadership to supervise, coordinate, and implement guest activity programs and group recreation and leisure activities, including pool activities, the children's club, and fitness center. The role operates with substantial latitude in supervising the overall recreation program and requires compliance with state regulations applicable to fitness centers and recreational and pool activities. A commitment to the company's Spirit of Service culture toward guests and team members is expected at all times.

Requirements

• 3–5 years of experience in resort recreation, hospitality, or a related field.
• At least 2 years of leadership or supervisory experience.
• Strong organizational, leadership, and communication skills.
• Ability to work flexible hours, including weekends and holidays.
• Comfort working outdoors in varying weather conditions.
• High school diploma or equivalent.
• Valid Hawaii Health Card/Food Handler’s Card.
• Valid Hawaii Alcohol Awareness Training Certification.
• Familiarity with Liquor Commission and Blue Card requirements.
• Must be of legal age to serve and sell alcohol.

Nice To Haves

• Bachelor’s degree in Hospitality, Recreation, or a related field.
• 5–7 years of relevant experience.
• Certifications such as First Aid, CPR, Lifeguard, or CDA.
• Experience with entertainment programming and guest engagement in a fast-paced environment.

Responsibilities

• Supervise all areas of the Recreation Department, including staffing, programming, planning, and implementation of guest events.
• Ensure safety measures are followed and enforced, and stay current on relevant rules, including COVID and water safety requirements.
• Hire, coach, schedule, manage payroll for, and provide direction and guidance to recreation department team members.
• Provide outstanding guest and owner service.
• Work with Resort Management to create the annual budget, update forecasts monthly, justify revenues and expenses, and follow cash-handling procedures.
• Evaluate program effectiveness and participation, adapt programs as needed, and develop new programs and ideas.
• Monitor recreation program content and prepare communications such as flyers, handouts, and postings to promote activities.
• Coordinate special functions directly with the AGM/General Manager.
• Assist with enhancing services and supervise pool activities, pools, towel inventory, and other activity common areas.
• Maintain and order recreation supplies and inventory.
• Ensure cleanliness and maintenance of areas of responsibility, including pools, pool decks, the children's club, and fitness center.
• Resolve owner and guest concerns with a commitment to satisfaction.
• Work variable shifts, including weekends and holidays.
• Achieve or exceed gross and net income goals for F&B outlets and per-occupied-suite goals based on department SALT scores.
• Participate in daily F&B operations, assist with workload, respond to guest and owner inquiries about F&B, retail, and resort services, and resolve related concerns and operational issues.
• Develop menus and food and beverage marketing strategies, including seasonal menus and revenue-driving strategies.
• Comply with health and QA standards.
• Perform other reasonable duties as requested by management.

Benefits

• Medical, dental, and vision insurance from Day One.
• 401(k) plan with company match.
• Life insurance.
• Company stock purchase program.
• Team Member Travel Program with discounted rates at properties around the globe.
• Generous paid time off program.
• Paid sick days.
• Team Member recognition and learning and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED