Recreation Director

Hilton Grand Vacations • Waikoloa, HI

3d

About The Position

The Recreation Director works with Resort Leadership to supervise, coordinate, and implement guest activity programs and group recreation and leisure programs, pool activities, the children’s club, and fitness center. The role has substantial latitude in supervising the overall recreation program and requires compliance with applicable state regulations for fitness centers and recreational and pool activities. The Director is expected to demonstrate the company’s Spirit of Service toward guests and team members.

The position also has food-and-beverage responsibilities, including supporting daily operations, responding to guest and owner inquiries, helping achieve revenue and service goals, and developing menus and marketing strategies. The Director must be available to work variable shifts, including weekends and holidays, and work outdoors in varying weather conditions.

Requirements

• 3–5 years of experience in resort recreation, hospitality, or a related field.
• At least 2 years of leadership or supervisory experience.
• Strong organizational, leadership, and communication skills.
• Ability to work flexible hours, including weekends and holidays.
• Comfortable working outdoors in varying weather conditions.
• High school diploma or equivalent.
• Valid Hawaii Health Card or Food Handler’s Card.
• Valid Hawaii Alcohol Awareness Training Certification.
• Familiarity with Liquor Commission and Blue Card requirements.
• Must be of legal age to serve and sell alcohol.

Nice To Haves

• Bachelor’s degree in Hospitality, Recreation, or a related field.
• 5–7 years of relevant experience.
• Certifications such as First Aid, CPR, Lifeguard, or CDA.
• Experience with entertainment programming and guest engagement in a fast-paced environment.

Responsibilities

• Supervise all areas of the Recreation Department, including staffing, programming, planning, and implementation of guest events.
• Ensure safety measures are followed and enforced, and stay current with applicable COVID and water-safety rules.
• Hire, coach, schedule, manage payroll for, and provide direction and guidance to recreation department staff.
• Provide outstanding service to guests and owners and resolve concerns with a commitment to satisfaction.
• Work with Resort Management to create an annual budget for revenues and expenses, and update forecasts and justify revenues and expenses monthly.
• Follow cash-handling procedures established by Standard Operating Procedures.
• Evaluate programs for effectiveness and participation, adapting them as needed and seeking new ideas to improve and expand the program.
• Monitor recreation program content and prepare communications such as flyers, handouts, and postings to promote activities.
• Coordinate special functions with the Assistant General Manager or General Manager.
• Assist with enhancing services and supervise pool activities, pools, towel inventory, and other activity common areas.
• Maintain and order recreation supplies and inventory.
• Ensure cleanliness and maintenance of areas of responsibility, including pools, pool decks, the children’s club, and fitness center.
• Achieve or exceed gross and net income goals for food-and-beverage outlets and per-occupied-suite goals based on departmental SALT scores.
• Participate in daily food-and-beverage operations, assist with workload, and respond to guest and owner inquiries about food and beverage, retail, and resort services.
• Resolve food-and-beverage concerns and issues involving inventory, supplies, staffing, and other requests or inquiries.
• Develop menus and food-and-beverage marketing strategies, including seasonal menus and revenue-driving marketing initiatives.
• Comply with health and quality-assurance standards.
• Perform other reasonable duties as requested by management.

Benefits

• Medical, dental, and vision insurance from Day One.
• 401(k) plan with company match.
• Life insurance.
• Company stock purchase program.
• Team Member Travel Program with discounted rates at properties around the globe.
• Generous paid time off program.
• Paid sick days.
• Team Member recognition.
• Learning and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED