Recreation Coordinator (12-Month Contract)

Human Resources•Komoka, ON

3d•Hybrid

About The Position

The Municipality of Middlesex Centre is a thriving, progressive, and welcoming community. Located just west of the City of London, Middlesex Centre’s rural charm and vibrant small towns make it a great place to live, work, and play. We are a supportive, inclusive, and collaborative workplace that takes pride in delivering the highest standard of municipal services to our community. We embrace our values of respect, cooperation, innovation, and integrity. If you are a team player who is passionate about your work and are always looking for ways to improve and grow, then we want to hear from you. We can offer you competitive compensation, participation in OMERS, one of the best defined-benefit pension plans in Canada, an employee and family assistance program, and a culture that supports ongoing training and professional development.

Requirements

College Diploma in Recreation & Leisure or related field of study.
3 years of progressive experience in an administrative, customer service and recreation environment.
Previous experience with delivering programs and services or overseeing facility bookings in a recreation setting.
1 year of experience working with youth, teens and volunteers.
Excellent interpersonal and communication skills with the ability to interact effectively and courteously with all levels of staff and members of the public.
Demonstrated customer service skills.
Strong organizational skills, attention to detail and ability to multi-task.
Demonstrated conflict resolution skills.
Demonstrated knowledge of administrative processes and office equipment.
Knowledge of computer software programs, including Microsoft Office Suite; experience using facility booking and registration software is a requirement.
A valid Ontario class G driver’s license in good standing.
Criminal Records and Judicial Matters Check.
Standard First Aid & CPR (current; or committed to completing)

Nice To Haves

HIGH FIVE Certification: Principles of Healthy Child Development, Quest 2, Principles of Healthy Child Development Trainer, or willing to obtain.

Responsibilities

Handles booking inquiries and payments via phone, email, and in-person interactions, providing detailed information about facilities, recreational surfaces and available dates.
Prepares and distributes reports and schedules for facility bookings to be used as by operators and caretakers.
Establishes partnerships with local organizations for the delivery of recreation programs in the community that play on Municipal recreation facilities.
Receives, processes and files agreements and signed policies from clients ensuring adherence to procedures and by-laws.
Assists with the processing and distribution of accounts payable and receivable invoices, ensuring accuracy and proper coding.
Prepares and posts customer account adjustments.
Prepares booking reports and analysis as required by management.
Assists and provides support to customers registering for recreation programs.
Assists in the development of recreational programs and services.
Oversees the day-to-day operations of recreational programs, including registration, customer service, staff and volunteer recruitment and coordination, and supporting special needs participants.
Administers and monitors HIGH FIVE standards for all children’s and older adults programs.
Provides program content and information to aid in the promotion of programs through marketing and website content.
Ensures health and safety protocols are met for all participants, staff, and volunteers.
Participates in community events (school visits, community events) and acts as the municipal liaison to promote programs and services.
Research grant opportunities and develops grant applications to apply for funding to support new program ideas.
Acts as first point of contact at the Komoka Wellness and Recreation Centre for the public, answering inquiries, providing information and referring callers/visitors to appropriate staff as required.
Processes incoming and outgoing mail, deliveries, and emails.
Responds to inquiries and provides information to groups and individuals on facility and program availability and pricing.
Issues contracts for all municipal recreational facilities, including parks, arenas, community centres and sports fields.
Receives and processes rental payments, ensuring that all revenue collected is consistent with the central booking process and the fee by-law.
Provides administrative support to the department as required, including proofreading, formatting documents, and producing forms, reports, statements and presentation materials.
Provides back-up support to the Community Services Customer Service Supervisor as required.
Complies with all health and safety practices and ensures compliance with AODA standards.
Responsible for department records management functions, including managing and administering corporate records, developing, and implementing content management systems and workflows, and policy and procedure manuals.
Performs daily exports from recreation and accounting software and ensures both systems balance.
Processes refunds and credits for cancelled classes and facilities.
Monitors and maintains inventory of recreation equipment and supplies.
Undertakes special projects and performs other duties as assigned in accordance with departmental or corporate objectives i.e. grants.