Recreation Coordinator - Aquatics (Staffing)

City of Hilliard•Oh, OH

About The Position

Under the general supervision of the Recreation Supervisor – Aquatics, the Recreation Coordinator – Aquatics (Staffing) coordinates aquatics staffing, scheduling, recruitment, onboarding, certification compliance, training logistics, and workforce reporting. The position supports Lead Lifeguards, Lifeguards, Pool Managers, and assigned Guest Services staff to help maintain appropriate staffing levels, current certifications, effective schedules, and consistent staff development. The role coordinates staffing and payroll processes, monitors workforce metrics, maintains personnel and certification records, and supports recruitment, onboarding, training, coaching, performance management, staff recognition, and retention. It also coordinates equipment and supply inventory and collaborates with Human Resources, Guest Services, aquatics staff, facility management, other Recreation Supervisors, and the Program Coordinator – Aquatics Programming. The position participates in Aquatics on Call and Supervisor on Call rotations as assigned by department practice and performs other related duties as assigned.

Requirements

Minimum 1 to 3 years’ experience in aquatics staffing and operation.
Possess a Certified Pool Operator (CPO) or Aquatic Facility Operator (AFO) certification, or be able to obtain certification within 6 months of hire.
Possess (or have a history of) American Red Cross Lifeguarding/First Aid/CPR/AED certification, or be able to become certified within 90 days of hire.
Possess American Red Cross Lifeguard Instructor certification, or be able to become certified within 90 days of hire.
Possess a valid State of Ohio driver’s license with an acceptable driving record.
Knowledge of staffing, scheduling, recruitment, onboarding, certification tracking, and training coordination practices.
Ability to organize schedules, monitor staffing coverage, prioritize competing needs, and follow through on time-sensitive tasks.
Ability to maintain accurate personnel, attendance, certification, payroll, and staffing records while handling confidential information appropriately.
Ability to analyze staffing data and prepare clear reports on coverage, attendance, hours, payouts, rates, and certification status.
Ability to coach and communicate effectively with staff at varying levels and document and escalate performance concerns appropriately.
Ability to work collaboratively with Human Resources, Guest Services, aquatics staff, and other department divisions.
Ability to use scheduling systems, RecTrac, word processing, spreadsheets, e-mail, and other department software.

Nice To Haves

Bachelor’s Degree in Parks and Recreation Administration or a related field preferred.
Aquatics, recreation, workforce scheduling, recruitment, or staff training experience preferred.

Responsibilities

Coordinate staffing, schedules, and schedule publication for Lifeguards, Lead Lifeguards, Pool Managers, and assigned Guest Services staff; monitor coverage and identify gaps requiring follow-up.
Coordinate recruitment and applicant outreach for aquatics positions, including job fairs, new-hire lifeguard classes, and other staffing initiatives.
Coordinate onboarding with Human Resources and track completion of required pre-hire steps and training.
Maintain certification records and monitor expiration dates for lifeguarding, first aid, CPR/AED, and other required credentials; coordinate recertification and certification remediation.
Coordinate in-service development and scheduling, support training execution, and track participation and completion.
Provide coaching, performance feedback, and performance-management support; document concerns and coordinate personnel action forms with the Recreation Supervisor – Aquatics as appropriate.
Monitor attendance, availability, reliability, staffing levels, hours, payouts, rates, and related workforce metrics; prepare reports and identify trends and risks.
Coordinate payroll processes for aquatics staff and assigned Guest Services staff; follow up on missing or inaccurate information and maintain records.
Coordinate ordering, distribution, and inventory of First Aid and staff equipment; support maintenance of required equipment and supplies.
Participate in Aquatics on Call and Supervisor on Call rotations as assigned and collaborate with Recreation Supervisors on department-wide operations, special events, and staff support.
Coordinate with Guest Services supervisors and facility management to support Guest Services scheduling, management, coaching, CPR certification and recertification, payroll, training, and operational support as assigned.
Coordinate with Guest Services leadership to add American Red Cross classes to RecTrac and support related registration and administrative processes.
Collaborate with the Program Coordinator – Aquatics Programming to align staffing capacity with program schedules, special events, and operational needs.
Support staff recognition, retention initiatives, applicant communication, and employee bonus tracking.
Communicate staffing updates, respond to staff inquiries, maintain accurate records, and escalate significant staffing or performance concerns to the Recreation Supervisor – Aquatics.
Perform other related duties as assigned according to Hilliard’s Promise: heart for service, strength in teamwork, and drive for excellence.