Recreation Assistant Manager

Marriott•Chula Vista, CA

5h•$28 - $31

About The Position

The Recreation Assistant Manager assists with managing pool and beach operations, including maintenance, daily upkeep, cleanliness, and cabana operations. The role supports recreation operations and employees, models service behaviors, and contributes to guest and employee satisfaction and the financial performance of areas of responsibility. The position works with direct reports to carry out departmental strategies. The role also supports employee supervision and development, customer service, scheduling, supplies and equipment, children’s programming, group activities, and outside vendors such as water sports and scuba providers.

Requirements

High school diploma or GED and 1 year of experience in recreation or health club operations or a related professional area; alternatively, a 2-year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or a related major, with no work experience required.

Responsibilities

Supervise and manage employees, support day-to-day operations, and perform employee duties when needed.
Monitor quality and standards and meet customer expectations on a daily basis.
Schedule events, programs, activities, and the work of others.
Provide personal assistance, medical attention, emotional support, or other personal care to coworkers, customers, or patients.
Develop goals and plans to prioritize, organize, and accomplish work.
Support management of outside vendors, including water sports and scuba providers.
Assist with managing group activities, including sand painting, bonfires, and team-building events.
Order and manage supplies and ensure employees have the supplies, equipment, tools, and uniforms needed for their work.
Assist with managing the children's program, including coordinating activities and purchasing equipment and supplies.
Assist with managing pool and beach areas, including maintenance, daily upkeep, cleanliness, and cabana operations.
Model appropriate service behaviors and provide service that supports customer satisfaction and retention.
Improve service by communicating and helping individuals understand guest needs, and provide guidance, feedback, and coaching when needed.
Identify others' development needs and coach, mentor, or otherwise help them improve their knowledge or skills.
Participate in performance appraisals and provide feedback when needed.
Coordinate employee training activities within the department.
Encourage and build mutual trust, respect, and cooperation among team members.
Communicate expectations and performance objectives to subordinates and encourage them to raise questions or concerns.