Assistant Recreation Manager

Marriott•Ponte Vedra Beach, FL

9d•$26 - $28

About The Position

The Assistant Recreation Manager assists with managing pool and beach areas, including maintenance, daily upkeep, cleanliness, and cabana operations. The role provides and models service behaviors for guests and employees, supports efforts to improve guest and employee satisfaction, and contributes to maximizing financial performance in areas of responsibility. The position works with direct reports to carry out departmental strategies. The role also supports daily recreation operations, employee supervision, event and activity scheduling, vendor management, group activities, children’s programming, and the coordination of supplies and equipment. It contributes to customer service and employee development through coaching, training, performance feedback, and clear communication of expectations.

Requirements

High school diploma or GED and one year of experience in recreation or health club operations, or a related professional area; alternatively, a two-year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or a related major, with no work experience required.

Responsibilities

Supervise and manage employees, support day-to-day operations, and perform employees’ duties when they are absent.
Monitor quality and standards and meet customers’ expectations on a daily basis.
Demonstrate knowledge of job-relevant issues, products, systems, and processes.
Schedule events, programs, activities, and the work of others.
Provide personal assistance, medical attention, emotional support, or other personal care to coworkers, customers, or patients.
Develop goals and plans to prioritize, organize, and accomplish work.
Support management of outside vendors, including water sports and scuba vendors.
Assist with managing group activities, including sand painting, bonfires, and team-building events.
Order and manage supplies, and ensure workers have the supplies, equipment, tools, and uniforms needed to do their jobs.
Assist with managing the children’s program, including coordinating activities and purchasing equipment and supplies.
Assist with managing pool and beach areas, including maintenance, daily upkeep, cleanliness, and cabana operations.
Model appropriate behaviors and provide service that exceeds expectations for customer satisfaction and retention.
Improve service by communicating and helping individuals understand guest needs, and provide guidance, feedback, and individual coaching as needed.
Identify others’ development needs and coach, mentor, or otherwise help them improve their knowledge or skills.
Participate in the performance appraisal process and provide feedback when needed.
Coordinate employee training activities within the department.
Encourage mutual trust, respect, and cooperation among team members.
Communicate expectations and performance objectives to subordinates and remain open to their questions and concerns.