Assistant Recreation Manager

Marriott•Naples, FL

3d•$26 - $28

About The Position

The Assistant Recreation Manager assists with managing pool and beach operations, including maintenance, daily upkeep, cleanliness, and cabana operations. The position supports recreation programs and activities, manages supplies and outside vendors, and works with direct reports to carry out departmental strategies. It also models service behavior and supports efforts to improve guest and employee satisfaction and maximize financial performance in areas of responsibility. The role supervises and supports employees, helps coordinate training and performance feedback, and provides coaching and guidance. It is responsible for helping ensure daily service standards and customer expectations are met, and for delivering exceptional guest service consistent with The Ritz-Carlton Gold Standards.

Requirements

High school diploma or GED and one year of experience in recreation or health club operations, or a related professional area; alternatively, a two-year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or a related major with no work experience required.

Responsibilities

Supervise and manage employees, support day-to-day operations, and perform employees’ duties when needed.
Monitor service quality and standards and meet customer expectations.
Schedule events, programs, activities, and the work of others.
Provide personal assistance, medical attention, emotional support, or other personal care to coworkers, customers, or patients as needed.
Develop goals and plans to prioritize, organize, and accomplish work.
Support management of outside vendors, including water sports and scuba vendors.
Assist with managing group activities, such as sand painting, bonfires, and team-building events.
Order and manage supplies; ensure employees have the supplies, equipment, tools, and uniforms needed to do their jobs.
Assist with managing the children’s program, including coordinating activities and purchasing equipment and supplies.
Assist with pool and beach maintenance, daily upkeep, cleanliness, and cabana operations.
Model appropriate service behaviors and provide service that exceeds expectations to support customer satisfaction and retention.
Improve service by communicating about guest needs and providing guidance, feedback, and individual coaching.
Identify others’ development needs and coach, mentor, or otherwise help improve their knowledge and skills.
Participate in performance appraisals and provide feedback when needed.
Coordinate employee training activities.
Encourage mutual trust, respect, and cooperation among team members.
Communicate expectations and performance objectives to subordinates and remain open to their questions and concerns.