Recreation/Activities Attendant

Hilton Grand Vacations•Orlando, FL

About The Position

The Recreation/Activities Attendant facilitates recreational programs and activities for owners, members, and guests of the Tuscany Village Hilton Grand Vacations Resort. The role includes instructing classes and activities, coordinating special events and group programs, promoting participation, evaluating program effectiveness, and delivering excellent guest service. The attendant communicates with groups of varying sizes and may use a microphone in an entertainment capacity. The department operates seven days a week, including holidays, with shifts scheduled between 6:00 a.m. and 11:00 p.m. Schedules are provided upon hire, and paid training is offered.

Requirements

Basic math and cash-handling skills.
Proficiency in MS Office and basic desktop publishing applications.
Ability to work outdoors in all climates.
Excellent guest relations skills.
Ability to interact with all age groups.
Ability to speak, read, write, and understand English to complete job requirements and communicate with coworkers and guests or owners.

Nice To Haves

Previous customer service experience.
Hospitality experience.
Public speaking experience.
Audio-visual equipment operation experience.
Knowledge of a wide variety of recreation activities and programs, including their development and implementation.

Responsibilities

Facilitate day-to-day recreational programs and activities for all age groups according to guest interests, resort requirements, and seasonal opportunities.
Prioritize and instruct classes, activities, special events, holiday programs, competitions, mixers, and other group activities.
Monitor and evaluate recreation program content and prepare flyers, handouts, postings, and other communications to attract participants and promote interest.
Evaluate programs and activities for effectiveness and participation, and seek ideas to enhance them.
Provide outstanding service to owners, members, and guests by answering inquiries, providing information, and solving problems.
Communicate positively with small and large groups during programs and activities, including using microphones in an entertainment capacity.

Benefits

Day 1 eligibility for health benefits, including medical, dental, and vision coverage.
Recognition programs and rewards.
Travel discounts program.
Paid vacation and paid sick days.
Employee Assistance Program supporting physical and mental wellbeing.
401(k) program with company match.
Tuition reimbursement programs.
Employee stock purchase program.
Learning and advancement opportunities.
Paid training.