Recovery Support Specialist

Recovery Centers of America•Devon, PA

About The Position

The Recovery Support Specialist (RSS) provides direct support and supervision to patients receiving substance abuse and behavioral health services. Under the direction of the Recovery Support Supervisor and in collaboration with clinical, nursing, and medical staff, the RSS promotes patient safety, engagement, recovery support, and therapeutic milieu management. The role supports individualized patient care through therapeutic engagement, observation, documentation, and collaboration with the interdisciplinary treatment team. The RSS helps patients with daily activities and schedules, leads educational and recreational activities, facilitates psychoeducational and recovery-oriented programming, monitors behavior and safety, and assists with crisis intervention and de-escalation. The position contributes to a structured, trauma-informed treatment environment and may assist with patient transportation and patient belongings, as applicable.

Requirements

High school diploma or equivalent.
Excellent organizational skills, including the ability to prioritize workload and meet deadlines.
Ability to work in a fast-paced environment.
Proficiency with the technology hardware, systems, and tools required to perform the duties; training will be provided as needed.
Familiarity with behavior modification and 12-step modality.
Valid driver's license and safe driving record, as applicable.
Ability to meet internal and external customers' needs within available resources.
Ability to identify problems, involve others in finding solutions, analyze options, and respond quickly to new challenges.
Ability to use appropriate and effective communication styles with different audiences and in diverse situations.
Ability to adapt to new information, changing conditions, and unexpected obstacles, and to assume new responsibilities when patient care requires it.
Effective time management, including the ability to focus on priorities and manage several tasks at once.
Regularly lift and/or move objects weighing up to 50 pounds.
Ability to walk and stand constantly; talk or listen regularly; use hands to finger, handle, or feel objects, tools, or controls frequently; and occasionally sit, reach, climb or balance, stoop, kneel, crouch, or crawl.
Close, distance, and color vision, peripheral vision, and ability to adjust focus.

Nice To Haves

One year of experience working in behavioral health and/or substance use disorder treatment is preferred.

Responsibilities

Monitor patient activities and conduct safety and security checks throughout the shift.
Complete documentation, including rounds sheets, therapeutic activity notes, End of Shift reports, and patient behavior records.
Participate in direct patient care, promote patient safety, and use trauma-informed approaches when interacting with patients.
Assist patients with activities on their daily schedule.
Recognize emotional distress, escalation, and behavioral instability and respond appropriately.
Assist with de-escalation, behavioral crisis intervention, and emergency response procedures as appropriate.
Communicate patient concerns and observations promptly to clinical and nursing staff.
Process patient belongings for new admissions and visitations, including searching, heat treatment, and delivery.
Assist patients with packing belongings in preparation for discharge.
Monitor the Business Center/Workflex for patient compliance with rules and schedules.
Monitor patient activities at the Wellness Center/Fitness Center.
Partner with the Clinical team to conduct New Patient Orientation, if applicable.
Assist with the visitation program, including greeting visitors, sign-in, orientation, searches, and belongings processing, if applicable.
Demonstrate understanding of recovery-oriented systems of care, including 12-Step principles, relapse prevention, and patient-centered recovery approaches.
Aid and instruct clients in facilitating and presenting the RCA Clinical Curriculum, and document corresponding notes in the medical records system.
Assist with transporting patients and/or patient belongings, as applicable.
Maintain appropriate confidentiality when interacting with patients, residents, families, visitors, referral sources, and other contacts.
Provide supportive and constructive communication that demonstrates excellent customer relations with coworkers, patients, residents, visitors, families, and referral sources.
Perform other job-related duties as assigned.