Recovery Support Specialist

Recovery Centers of America•Waldorf, MD

13d

About The Position

The Recovery Support Specialist (RSS) assists patients with substance abuse and mental health disorders under the direction of clinical, nursing, and medical staff. The role supports individual client care by helping patients follow daily schedules, leading educational and recreational activities, accompanying patients to examinations and treatments, and supporting patient safety and recovery. The RSS may transport patients on-property when authorized and may perform other job-related duties as assigned. Recovery Centers of America (RCA) provides evidence-based inpatient, outpatient, and medication-assisted addiction treatment at more than 11 facilities. Its services include tailored treatment and specialized programs, family support, and care intended to help patients achieve and maintain recovery. The RSS contributes to RCA’s mission of helping people begin recovery from addiction. The job operates in a professional office environment with a usually moderate noise level. It routinely uses standard office equipment. Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected. Duties and responsibilities may change with or without notice.

Requirements

High school diploma or equivalent.
Excellent organizational skills, including the ability to prioritize workload and meet deadlines.
Ability to work in a fast-paced environment.
Proficiency with the technology hardware, systems, and tools required for the role; training will be provided as needed.
Familiarity with behavior modification and 12-step modality.
Ability to meet the physical demands of the role, including occasionally lifting or moving objects weighing up to 25 pounds.

Nice To Haves

One year of experience working in substance use disorder treatment is preferred.
An Associate Degree or higher in Health and Human Services Counseling is highly preferred.
ADT-Trainee Status, CSC-AD, or CAC-AD in the state of Maryland is highly preferred.
Competencies include customer service, problem solving, communication proficiency, flexibility, and time management.

Responsibilities

Monitor patient activities, conduct security checks throughout the shift, complete rounds sheets and end-of-shift reports, and record patient behavior.
Participate in direct patient care, including ensuring patient safety and interacting therapeutically.
Assist patients with their daily schedules.
Assist with de-escalation.
Process patient belongings for new admissions and after visitations, including searching, debugging, and delivery.
Assist patients with packing belongings in preparation for discharge.
Monitor the Business Center for patient compliance with rules and schedules.
Monitor patient activities at the Wellness Center.
Partner with the Clinical Coordinator to conduct welcoming New Patient Orientations.
Support all aspects of the visitation program, including greeting, sign-in, orientation, searches, and belongings processing.
Understand the principles of 12-Step Programs and their application to clients’ recovery.
Aid and instruct clients in facilitating and presenting the RCA Clinical Curriculum, and enter corresponding notes in the medical records system.
When authorized after DMV record clearance, transport patients to and from appointments, the Wellness Center, and gatehouses as needed.
Deliver and retrieve patient belongings to and from the Car Barn.
Use the technology hardware, company systems, and tools required to perform the role.
Maintain confidentiality when interacting with patients, residents, families, visitors, referral sources, and other contacts.
Communicate supportively and constructively with coworkers, patients, residents, visitors, families, and referral sources.
Perform other job-related duties as assigned.