Recovery Specialist I

Commerce Bank • Kansas City, MO

2d • Remote

About The Position

The Recovery Specialist I handles inbound collection activity for direct deposit accounts, installment loans, and card products, and places outbound calls regarding delinquent direct deposit accounts. The role also includes reviewing and following up on voicemails and returned mail, moving funds through internal systems, and meeting acceptable productivity and quality assurance standards. Other duties may be assigned.

The position is listed as full time and located at 811 Main St, Kansas City, Missouri. The posting includes a remote designation (#LI-Remote). The compensation range is $19.00–$21.90 per hour, based on relevant experience, skills, and competencies. Candidates must be eligible to work in the United States without sponsorship now or in the future.

Requirements

• High school diploma or an equivalent combination of education and experience.
• At least 1 year of collections experience.
• Basic knowledge of collection management software, such as TSYS, SHAW, or DM9.
• Excellent customer service skills and ability to problem-solve.
• Ability to ask questions, offer solutions, retain information, and apply details to future situations.
• Ability to maintain a high degree of confidentiality.
• Motivated and organized self-starter with strong attention to detail and ability to manage multiple priorities.
• Inquisitive, agile team player with excellent written, verbal, and interpersonal communication skills.
• Ability to remain adaptable and resilient in all situations, maintain an optimistic outlook, and reflect the company’s culture and Core Values.
• Basic proficiency with Microsoft Word, Excel, and Outlook.
• Must be eligible to work in the US without sponsorship now or in the future.

Nice To Haves

• At least 1 year of post-charge-off collections experience.
• Public Notary registration.

Responsibilities

• Handle all inbound collection activity for direct deposit accounts, installment loan, and card products.
• Place outbound calls to delinquent direct deposit accounts.
• Review and handle voicemail follow-up and returned mail.
• Move funds using internal systems, such as Universal Maintenance Database.
• Maintain an acceptable level of productivity and quality assurance.
• Perform other duties as assigned.

Benefits

• Employer-sponsored health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Life insurance
• Paid vacation
• Paid personal time
• Career development
• Education assistance
• Voluntary supplemental benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED