Recovery Specialist I
About The Position
Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us. Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you. Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk.
Requirements
- Basic knowledge of collection management software, such as TSYS, SHAW or DM9
- Excellent customer service skills and ability to problem-solve
- Ability to ask questions, offer solutions, retain information and apply details to future situations
- Ability to maintain a high degree of confidentiality
- Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
- Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
- Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
- Basic level proficiency with Microsoft Word, Excel and Outlook
- High School Diploma or equivalent combination of education and experience required
- 1+ year collections experience required
- Must be eligible to work in the US without sponsorship now or in the future.
Nice To Haves
- 1+ year post charge-off collections experience preferred
- Public Notary registration preferred
Responsibilities
- Handle all inbound collection activity for direct deposit accounts, installment loan, and card products
- Place outbound calls to delinquent direct deposit accounts
- Review and handle voicemail follow-up and returned mail
- Move funds using internal systems, such as Universal Maintenance Database
- Maintain an acceptable level of productivity and quality assurance
- Perform other duties as assigned
Benefits
- employer sponsored health, dental, and vision insurance
- 401(k)
- life insurance
- paid vacation
- paid personal time
- career development
- education assistance
- voluntary supplemental benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
