Payment Recovery Specialist I

Georgia's Own Credit Union•Remote, GA

3d•Hybrid

About The Position

This position offers a flexible hybrid work arrangement, allowing employees to balance in-office collaboration with the benefits of remote work. We provide the necessary tools and technology to ensure seamless productivity, whether you're working from home or the office. The Payment Recovery Specialist I supports the accurate and timely administration for one of three specialty functions: charge-offs, bankruptcy, or credit reporting activities. The Specialist maintains account and consumer information, researches and responds to disputes and inquiries, processes account updates, monitors assigned work queues, and coordinates with members, internal departments, credit bureaus, attorneys, and/or collection agencies. The role applies established procedures and regulatory requirements, as well as cross training in one additional specialty area to provide consistent operational support.

Requirements

Minimum of 1 year of collections, bankruptcy, charge-off, credit reporting, and/or comparable financial services experience with measured success preferred.
Minimum of 1 year of credit union or comparable financial institution experience.
Knowledge of laws/regulations, policies/procedures which affect job function.
Effective analytical problem solving, organizational and planning skills.
Ability to set priorities, multitask, and meet deadlines.
Excellent interpersonal communication skills as well as effective public speaking skills.
Strong motivational and influencing skills with demonstrated knowledge and understanding of financial services related products and overall financial services operations.

Nice To Haves

College experience preferred.

Responsibilities

Research and respond to credit bureau, member, and internal disputes and inquiries accurately within required regulatory and service timelines.
Submit electronic dispute responses and corrections through applicable credit reporting platforms, including e-OSCAR and PSCU, and maintain complete supporting documentation.
Maintain accurate consumer reporting in accordance with the Fair Credit Reporting Act, Metro 2 standards, and established policies, including specialized bankruptcy and charge-off coding.
Review account and consumer data, identify reporting errors, complete corrections, and support quality-control standards.
Maintain credit reporting queues, account notes, and supporting records to ensure timely follow-up, accurate documentation, and regulatory compliance.
Review and maintain assigned bankruptcy accounts and queues, including Chapter 7, 11, and 13 cases, under established procedures.
Document bankruptcy notices, plan information, statements of intention, case status, and required follow-up accurately and timely.
Process and track bankruptcy payments, correspondence, notices, account updates, and specialized credit reporting codes.
Communicate professionally with members, credit union staff, attorneys, trustees, and other vendors regarding bankruptcy matters.
Escalate complex, sensitive, or exception bankruptcy items to the appropriate specialist, team lead, or management and assist with resolution as directed.
Support charge-off account administration, including account research, recovery activity, payment posting and tracking, vendor placement, title release support, and account status updates.
Maintain assigned charge-off queues and member records to ensure timely follow-up, accurate documentation, and compliance with applicable laws, regulations, and procedures.
Process and track recovery payments, correspondence, notices, account updates, and specialized credit reporting codes.
Communicate professionally with members, credit union staff, collection agencies, attorneys, and other vendors regarding charge-off and recovery matters.
Escalate complex, sensitive, or exception charge-off items to the appropriate specialist, team lead, or management and assist with resolution as directed.
Meet established productivity, quality, and service goals in a fast-paced environment and perform other duties as assigned.