Recovery Solutions (Collections) Specialist

MPS Credit Union • Doral, FL

6d • Onsite

About The Position

MPS Credit Union is seeking a dedicated, detail-oriented, service- and member-focused Recovery Solutions (Collections) Specialist who is professionally fluent in Spanish and English. The role is based at the Main Office and supports the credit union’s financial wellness efforts by recovering delinquent loans and accounts while providing compassionate, fair, and exceptional member service. Duties include proactive member contact, documentation, skip tracing, claims processing, and repossession coordination. The position also involves frequent phone calls, handling questions through phone, email, or chat, and ensuring actions follow applicable policies and legal requirements. The posting describes a collaborative, supportive workplace with on-the-job training, recognition and rewards, and opportunities for growth and advancement. The position is full-time and in person in Miami, Florida.

Requirements

• At least 1 year of customer service experience (required).
• At least 1 year of negotiation experience (required).
• At least 1 year of collections experience (required).
• Professional fluency in both English and Spanish (required).
• Ability to commute to Miami, FL 33122 (required).

Nice To Haves

• At least 1 year of banking experience (preferred).
• At least 1 year of call center experience (preferred).
• At least 1 year of financial services experience (preferred).

Responsibilities

• Monitor overdue loans and accounts and contact members to collect payments.
• Make 60 or more calls per day and respond to member questions by phone, email, or chat.
• Manage repossessions, including sending notices, coordinating sales, and reporting to credit bureaus.
• Maintain accurate records of collections, repossessions, and account activity.
• File and manage insurance claims and respond to member credit disputes.
• Work with credit counseling agencies and track bankruptcy or garnishment actions.
• Process payments, loan extensions, and account updates according to policy.
• Assist members professionally with loan issues, disputes, and account questions.
• Promote and explain credit union products and services to members.
• Ensure actions comply with policies, legal requirements, and internal guidelines.

Benefits

• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Paid training
• Referral program
• Vision insurance
• Opportunities for advancement
• On-the-job training
• Recognition and rewards

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed