Senior Collections and Debt Recovery Specialist

Anyone AI

23h • Remote

About The Position

Anyone AI is seeking a remote Senior Collections and Debt Recovery Specialist to manage and recover payments from fellows who have completed training and whose payment obligations have been triggered under their contracts. The specialist will manage a regional portfolio, with approximately 70% of fellows in Argentina and the remainder in Mexico, Colombia, Chile, and other Latin American countries. The role requires complex collections experience, strong negotiation skills, and the ability to explain contractual obligations with persistence, firmness, and empathy.

The specialist will review contracts and case histories, contact fellows through phone, email, WhatsApp, and other channels, negotiate authorized payment commitments, and follow up until payments are received and recorded. The role also includes documenting cases in the CRM and coordinating with Finance, Operations, fellow support, and legal counsel. Cases that need legal review or escalation must be prepared with complete supporting files.

Success will be measured by recovery against assigned targets, portfolio recovery rate, the percentage of fellows reached, time to recovery, and changes in overdue balances. In the first 90 days, the specialist is expected to learn the contracts and procedures, develop follow-up strategies, maintain complete records, demonstrate recovery results, and identify common objections and process improvements.

Requirements

• At least 3 years of experience in collections, debt recovery, or payment negotiation, including direct involvement in cases with significant resistance to payment.
• Experience managing portfolios of individual customers in Argentina and other LATAM countries, with knowledge of local communication and negotiation practices.
• Proven results in payment recovery, achieving targets, and following up on payment agreements.
• Experience reviewing contracts and clearly explaining obligations, payment terms, and relevant clauses.
• Ability to handle objections, de-escalate conflicts, and conduct difficult conversations professionally.
• Excellent written and verbal communication skills in Spanish.
• Proficiency with CRM systems, Excel or Google Sheets, and digital communication tools.
• Strong organizational skills and ability to manage a portfolio independently in a remote setting.
• Sound judgment to recognize when a case requires legal review and avoid commitments outside authorized terms.
• Availability to coordinate outreach across time zones in Argentina and other LATAM countries.

Nice To Haves

• Experience in fintech, personal lending, education financing, edtech, bootcamps, subscriptions, or services with deferred payment arrangements.
• Experience with payment models linked to employment or income increases.
• Experience working with law firms or legal teams.
• Education in Law, Business Administration, Accounting, Finance, or a related field.

Responsibilities

• Manage a portfolio of fellows with active payment obligations, outstanding balances, and unfulfilled payment agreements.
• Review contracts, case histories, employment information, and contact records before interactions.
• Contact fellows by phone, email, WhatsApp, and other channels while following contact and confidentiality policies.
• Design and execute follow-up sequences for individuals who are unresponsive or have stopped communicating.
• Conduct conversations with fellows who raise objections, are unaware of their payment obligations, or say they will not fulfill them.
• Explain applicable clauses, payment-triggering conditions, amounts, and due dates using materials and guidelines validated by the legal team.
• Negotiate payment commitments and plans within authorized limits, and escalate discounts, exceptions, or changes for approval.
• Follow up on agreements until payments are received and correctly recorded.
• Document collection activities, responses, objections, commitments, proof of payment, and next steps in the CRM.
• Coordinate with Finance, Operations, the fellow support team, and legal counsel to resolve cases.
• Prepare complete case files for legal review or escalation.
• Develop a strong understanding of contracts, payment-triggering criteria, and collection procedures during the first 90 days.
• Establish follow-up strategies for each type of case and maintain complete records of collection activities and agreements.
• Identify common objections and propose concrete process improvements.
• Meet defined recovery targets and monitor collection outcomes.

Benefits

• Fully remote work.
• Opportunity to join an AI education company with regional reach.
• Opportunity to contribute to improving the collections and debt recovery process.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed