Senior Collections Specialist

CCFBank•Eau Claire, WI

About The Position

CCFBank is seeking an experienced Senior Collections Specialist to minimize losses, support customers experiencing financial challenges, and mentor team members within the Collections function. The role partners closely with the AVP of Mortgage Processing & Special Assets to manage delinquent and charged-off accounts, identify workout opportunities, and develop repayment solutions that benefit both customers and the Bank. It supports loss mitigation, recovery, and workout activities across a diverse lending portfolio. Experience with Freddie Mac, Fannie Mae, VA, USDA, and SBA loan programs is preferred. This is a full-time, 40-hour-per-week position with a Monday–Friday work week.

Requirements

Associate degree in accounting, finance, economics, or a related field; alternatively, two years of directly related full-time experience performing the outlined essential functions may be considered in lieu of the degree.
Four years of experience in the financial services industry.
Four years of experience working in collections or customer service.
A combination of education, training, and experience may be considered if it provides the knowledge, skills, and abilities needed to perform the duties.

Nice To Haves

Experience with Freddie Mac, Fannie Mae, VA, USDA, and SBA loan programs.

Responsibilities

Manage collection and recovery efforts for delinquent and charged-off consumer and commercial loan accounts.
Contact customers to discuss payment obligations, negotiate repayment arrangements, and identify loss mitigation opportunities.
Assist with loan workouts, settlements, bankruptcies, repossessions, foreclosures, and recovery activities.
Work with the AVP of Mortgage Processing & Special Assets and external agencies to support collection and recovery efforts.
Research delinquent accounts, conduct skip tracing, and gather documentation to support collection strategies.
Maintain accurate records and documentation of collection activities and customer interactions.
Monitor portfolios to identify high-risk accounts and recommend appropriate action.
Create and maintain department procedures and support process improvement initiatives.
Mentor and serve as a resource for Collections Specialists and other team members.
Participate in department and bank-wide projects, system updates, and process enhancements.
Ensure compliance with bank policies, procedures, and applicable state and federal regulations.