Senior Collections Specialist
About The Position
The Senior Collection Specialist serves as a subject matter expert within the Accounts Receivable and Collections organization, driving timely collection of outstanding receivables while supporting ABM's cash flow and working capital objectives. This role partners with customers, operations, finance, and business leaders to resolve payment barriers, improve collection performance, and enhance overall cash conversion. The Senior Collection Specialist provides guidance, training, and support to Collection Specialists while managing complex customer portfolios, leading process improvement initiatives, and supporting strategic collection efforts. This position does not have direct supervisory responsibility but serves as a functional leader, mentor, and escalation point within the team.
Requirements
- Bachelor's degree in Business, Finance, Accounting, or equivalent experience.
- Strong knowledge of collection practices, dispute resolution, and accounts receivable management.
- Excellent analytical, negotiation, and problem-solving skills.
- Strong verbal and written communication skills.
- Advanced proficiency with Microsoft Excel and ERP systems.
Nice To Haves
- Experience serving in a lead or senior collections role.
- Knowledge of working capital metrics including DSO and CEI.
- Experience supporting process improvement and automation initiatives.
Responsibilities
- Manage a portfolio of high-value, complex, and strategic customer accounts.
- Conduct proactive collection activities to secure timely payment of outstanding invoices.
- Analyze aging reports and payment trends to identify collection risks and opportunities.
- Resolve escalated collection issues, disputes, deductions, and billing concerns.
- Develop and execute collection strategies for delinquent accounts while maintaining positive customer relationships.
- Support monthly and quarterly cash collection goals.
- Serve as a senior resource and escalation point for Collection Specialists.
- Provide guidance, coaching, and knowledge sharing on collection best practices.
- Assist with onboarding and training of new team members.
- Support leadership in developing and maintaining standard operating procedures.
- Foster a culture of accountability, customer service, and continuous improvement.
- Identify opportunities to improve collection efficiency and reduce aging balances.
- Participate in automation, reporting, and process enhancement initiatives.
- Assist in monitoring key performance indicators including DSO, CEI, past-due balances, and collection effectiveness.
- Recommend solutions to improve invoice-to-cash cycle performance.
- Partner with Operations, Billing, Sales, and Finance teams to resolve payment delays.
- Facilitate effective communication with customers regarding payment expectations and account status.
- Support management with special projects and strategic collection initiatives.
- Represent the collections team in cross-functional meetings and process improvement efforts.
Benefits
- ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit Employee Benefits | Staff & Management
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What This Job Offers
Job Type
Full-time
Career Level
Senior
